Matt Carter

(52) Remarks on Matt Carter: President/CEO Boost Mobile

1. Is this the guy who approved those God-awful commercials? His career is about as forgettable as they should be.

   Comments by yabbi : Friday, March 27, 2009 at 12:59 AM

2. He should take the time to look into the quality of service provided by the customer service when responding to potential customers questions.
   A total failure in this area.

   Comments by Ray : Monday, June 22, 2009 at 04:00 PM

3. THANK YOU FOR THIS WEBSITE. I JUST GOT OFF THE PHONE WITH THOSE FOOLS FROM CUSTOMER SERVICE AND THEY ARE JUST AS DUMB AS A WALMART ASSOCIATE AND I WORK FOR WALMART.

   Comments by GINA : Thursday, July 02, 2009 at 11:30 AM

4. I HAVE WRITTEN TO MR. MATT CARTER BECAUSE I BROUGHT A PHONE OFF THE INTERNET FROM BOOST MOBILE AND THE PHONE HAD A DEFECT THE PHONE WAS RETURNED A MONTH AGO AND I CALLED ABOUT MY ACTIVATION FEE BEING RETURN AND I GOT A HASSEL ABOUT THEY DONT RETURN ACTIVATION FEES AND I WROTE MR. CARTER ON THIS MATTER AND I HAVE NOT HEARD ANYTHING BACK AS OF 9/10/09 BUT I WILL NOT STOP. IT SEEMS LIKE I WOULD BE ABLE TO GET MY MONEY BACK FROM BEING SOLD A DEFECTIVE PHONE

   Comments by ALONZO from NASHVILLE, TN : Thursday, September 10, 2009 at 04:43 PM

5. Boost is dope! Get off your lazy ass and gets some credits on your plan. It's so cheap anyway. Or you can get ripped off at Verizon where their lowest plan is $99 and it doesn't even inlude unlimited texting or web or anything.
   Boost web sucks, ok. But for $50, you feel so much better than throwing your money at Verizon. Go to Radio Shack and buy your phone direct and you won't have a problem with defects. You should also read the terms if you have a 5th grade education or higher.

   Comments by Roland Smitth : Saturday, September 19, 2009 at 08:04 AM

6. I have two phones through boost I was about to get a third for my mother, but I have now went to Verizon. Your customer care is atroscious! I did not have service for a day, I spent hours on the phone trying to take care of this problem (which was on your end) and I was unable to get a credit that I was happy with. I had money on my account and it was not transferring to make my payment it was amazing how hard it was to get you to take my money. You have lost a costumer who had talked up your company to many friends and family. I have now went back and told them about my recent problems and told them about the experience I have had with my new cellular provider and how it has compared to my experience with you. It takes me seconds to speak to a live person when I call customer care when I call verizon, when I call customer care with you it takes at least 20 minutes to get a live person. Once again you have a lost what could have been a great customer and word of mouth for your company.

   Comments by mike : Sunday, October 18, 2009 at 04:56 PM

7. am sure by now enough people has filled a complaint with the federal and state attorney and B.B.B.that boast moble is a total rip off with deffective phones its was not one week that i bought (i9)moble from boast they refuse to exchange the phone they dont have phone no phone accessory for phones .i jive the phone to errol one of the so call boast store owners he told me the phone be back in five working day its now 10 working days,be aware of boast moble is a boast rop off ,file a complaint with your state and federal attorney office and get in with the class action law suit agnest boast is another rip off and the president and ceo Matt Carter should be in prison with all the onathere crooks

   Comments by fenton from MIAMI, FL : Thursday, November 19, 2009 at 12:21 PM

8. your company took 54.14 from me and dont want to pay me back what should i do, i keep calling and some black child named laquita keeps answering the phone and hanging up on me when i call back

   Comments by nikkeynikk : Wednesday, December 16, 2009 at 12:44 AM

9. your customer service is crap

   Comments by nikkeynikk : Wednesday, December 16, 2009 at 12:46 AM

10. After repeated complaints to their CS dept to have the WT feature blocked totally on my phone, they did nothing. I was getting WT alerts at ALL HOURS even with WT blocked on the phone. A couple times I answered then to tell them to stop calling this number only to get people looking for drugs. Boost's reply is they dont have the ability and to just turn the phone off at night. Well with elderly parents, both with medical conditions, I had to be able to be reached pretty much all the time.
    
    Not to mention the lack of reception where other companies have full bars yet. So I went back to US Cellular, bought a better quality phone (as in non iDen garbage Boost uses) and now actually can hear and be heard. Also a text message doesnt take 6 hours unlike the Boostmobile phone liked to take before its received.

    Comments by Former Customer : Saturday, February 27, 2010 at 04:32 PM

11. Forget all the complaining ! Mr. Carter...i would like to offer you an international deal on Boost Mobil ! If you are willing to negotiate, and like to consider the huge business plan i have in mind, Please contact me at Sameh4tara@live.com
    Please be advised, Boost Mobil has a GREAT future in the location i speak of. Please consider the thought of going international with you company,and i promise you will not regret.

    Comments by sameh : Wednesday, March 24, 2010 at 11:07 AM

12. Tried & tried to get a "live person" to get my stolen phone turned off, but because can't recall my pin code, can't do it. Boost Cust. Serv. even hangs -up on it's own indep. dealers when can't give them a pin code. Won't buy from a comp. that won't talk to their own dealers or customers, ever again.

    Comments by clara : Friday, April 09, 2010 at 11:54 AM

13. One of Boost employees threatned he would break into my account and change my pin on me. He did exactly that ! It is against the law to pretend to be me and change my password. He threatned me and acted on it. I will take this to court. This is the worst phone service I have ever seen in my life. My phone is always out of service for a day, my text never works, 2 phones burned out, my web dont work, and customer service is the worst in the USA. But unlike others , I will make a very big skeptical out of this and report it to the news to do a investigation. As a matter of fact I am going to report this to the FBI to investigate. This organization ( Boost) is prouably linked to terrorism. It wouldnt surprise me.

    Comments by Daphny Hall : Sunday, May 09, 2010 at 08:42 PM

14. My name is Sylvester oyeye, my cell phone number is281-748-5695 my pin munber is 2122 acc number 229672608.
    
    This acc was open on Dec2009, I started up with i465 phone. About April 2010 I moved the service to blackberry device. Service was for $70 per month plans include unlimited incoming and outgoing calls, text, web and incoming and outgoing international text. From the unset, I had problems with incoming international text. I was able to send text international from my blackberry. This prompted me to resolve the problem, I was transfer from one department to another, I talked to more than 10 managers. Sometime they hanged up on me and sometime they make a mockery of me. Some of the call centers in Plato Texas, some I think in the carribbean countries.
    
    I tried several times to contact the corporate office but the number was not going through, this was a space of about two month. While this was going on, the charges of $70 was still on going and there was no call from boost representative in fixing my problem. On July the 19th 2010, I discover that my ability to send text international was disable, then on July 24th 2010 at 12noon Houston time, my service was cancelled without authorization from me. For more that 3 days now I have been without phone. I have call the customer service department, the blackberry department, the advance blackberry department with my predicament but no one has resolved it. I have a case number C3815504. I want my service reinstated with my phone number 281 748 5695 as you can see I have a credit of about $10 on my account as of the time someone disconnected my service. My billing circle is 28th of every month.
    
    
    
    ALL AM REQUESTING FOR IS FOR MY SERVICE TO BE TURN ON WITH MY PHONE NUMBER. I HAVE OFFICIALLY FILE AN EXCUTIVE COMPLAIN TO FTC.
    
    
    
    
    
    SYLVESTER OYEYE
    
    281-748-5018
    
    oyeyesylvester@hotmail.com

    Comments by oyeye sylvester : Wednesday, July 28, 2010 at 04:04 PM

15. Dear Sir...I am a person with a disability. I was told I could not have my old number back. I have a memory problem. Also I cannot afford my phone every month only once in a while. As I am on SS Disability.
    I am going to a Mental Health Conference tomorrow where I volunteer my time, and serve...For safety along the way I want my phone boosted, now they want 10 dollars more than the 50. I simply cannot afford this, please have mercy and grace and help me...My home phone number is 360 386 8220 also my old boost phone number 360 403 5333 ... I leave in the AM tomorrow please help me..The number is on all of my volunteer business cards and I help a bout two million people in five communities.
    
    Bless You,
    Otis

    Comments by Otis Frank Gulley : Wednesday, August 11, 2010 at 09:00 PM

16. Boost Mobile has the worst customer service, doesn't surprise me since their part of Sprint!!! Which also has the worst customer service! I have an active account with Boost Mobile, my Boost Mobile phone has gone dead. I have been contacting Boost Mobile in regards to this on my Boost Mobile Account page online, for 5 days now. When I click on the SUBMIT button a message comes up, "YOUR MESSAGE HAS BEEN SUBMITTED" yet, no one responds, but they have my money and my
    e-mail address on my account, where they
    e-mail me every month to remind me to add $50.00 to my account, but they won't e-mail me back in regards to my phone no longer working. So it's obvious, all they do is rip people off!!! I will definitely be reporting this to the BBB and Lisa Madigan, under the Consumer Complaint Division and the FDA and MORE!! I highly recommend anyone having problems with BOOST MOBILE to contact THE ATTORNEY GENERAL, LISA MADIGAN, which handles the Consumer Complaints Division. Just google Lisa Madigan Attorney General and it will give you the direct link to her office and you can even print out the Consumer Complaint Form from her website, fill it out and mail it to her office. Another thing always print out copies of any and all e-mails you send to BOOST MOBILE, keep a copy for your records and send any and all copies with the Consumer Complaint Form to Lisa Madigan. I have called BOOST MOBILE several times, and can never get a real person to talk to just a lot of prompts, and when told to press 0 to talk to a customer representative and I press 0, this is what I always hear, an automated voice, "I'm sorry I didn't get that, try again later." I will definitely be filing a law suit, and what's worst for them, I have made them aware of the fact that I am disabled and it is imperative that they respond immediately, but BOOST MOBILE will not respond. They are definitely in breach of contract!!! You should also make a copy of the post you leave here. Simply highlight your post, right click, copy and then paste it to microsoft word or any program you use for typing letters and print it out for your records.

    Comments by Alice from GRAYSLAKE, IL : Saturday, August 14, 2010 at 05:07 AM

17. Your company customer service is crap. they leave you half ass on everything and they don't even give you the correct info. I have been waiting for a phone since August 7th, 2010 and still today October 13th,2010 I have yet to receive my phone.You need some intense training for your staff.

    Comments by Maria : Wednesday, October 13, 2010 at 09:29 AM

18. I purchase my blackberry phone through a boost mobile retail this year, used it for about four months and it went completely dead. I call boost mobile and notified them of the situation on the 5th of August 2010. A representive from boost advised me he was going to send me a replacement phone through the mail, approximately waiting time 5-7 business day. I called back the seventh day to check on the status, they advised me to call back next week. I waited patiently and called back 10 days later (Aug.22nd), and was advised by a Supervisor Hugo that my case was close, cause it didn't have enough information on the order and he need to resubmit another case in order to recieve my phone. Hugo advised me that my replacement phone will be in the mail an additional 7-10 business days. Mind me it been seventeen days without a phone, so i had him try to add a new phone on the account. He tried adding another phone to the account and what it did, destroy my account. He changed my blackberry service to a direct connect service which souldn't been done, but he had no knowledge that it can cause a problem. As a loyal customer for two year I stood by the company and opened a new account, purchased a new sim card and cell phone, until i receive my replacement phone. I waited 21 MORE days to receive my replacement phone(Sep 12, 2010). I call to reactivate my phone the same day i received it,(I was so glad). The activation was done but it doesn't stop there, my phone wasn't able to receive any calls from others. I called the company to discuss my issues (Sep 12, 2010), they went through the whole process to reboot my phone, they weren't able to fix the problem (unsuccessful). They advised me a technician will call me back in 72 hours, its been over a month and I haven't heard from any techs. I still have the issue now, and they still can't assist me. I advised them to cancel this account and open me up a new account, crediting the new account, they advised it can't be done. All I get is SORRY, but a tech will call you back as soon as possible.
    
    I was once a loyal customer to this company, but now I will take my business else-where, thanks Mr. Carter for your business.

    Comments by rick : Friday, October 29, 2010 at 12:50 PM

19. i have been a boost customer since 2005.i have 5 boost phone for my company.this year i have canceled 4 of those phone. doto the customer service .that i have recieved from boost.it seems that it gets worst as time goes on.i had my boost razor stolen.boost sent me a replacement phone.it was a razor .on 9/23/2010.as we activated the phone .the costonmer service rep. called me an she could not hear me.so she put in a replace request.then they sent me the orriginal boots phone.on 10/04/2010 we had trouble activatting that phone. the i could not get on the wed. an it was not a cam. phone.so she told me she would but a requast to replace the phone.20 times i have called boost each time they try to trouble shoot the phone now you cant hear me i have to put on speacker phone.costumer service told me the phone is defective an should be replace its with in the 30 day warrent.the 2 phones have not worked right since the first day.nothing i did.they did not work since the day i got them .i have changed my monthly plan to pay as u go.because i believe the boost should be responsible enough to replace the phone do to the phone never worked properly.an that why should i pay in advance for somthing that dont work properly.an now iam told that i wont get a replaces men. i have been with boost for 5 years .an i cant even get anyone to follow the warrent that boost offers.why is boost sending out phones that dont work.i can see if i broke the phone then i would replace the phone.the fact is that boost sent me 2 phones that did not work.why do i have to accept a phone that does not work properly an pay for service that iam not recieving? mr matt carter can you please respond.would you allow phones to be shipped out that dont work?an exspect the customer to accept phones that dont work? thank you ron putt (714)996-6800 ext 203 or (714)470-8499

    Comments by ron : Wednesday, November 10, 2010 at 09:11 PM

20. the customer assitance is the worst I have seen in my life. they tell you so many lies and they never fix your problem worst at all is the waiting and answering more then 20 questions to be with a representative. The president of the company is the worst to help in this problem. The service is cheap but that is what you get in customer service very cheap service.....

    Comments by RUDY : Wednesday, November 10, 2010 at 09:29 PM

21. Boost customer service is very bad all they do is lie and put you through a run around i think something need to be done about the company.

    Comments by Herbert : Friday, November 26, 2010 at 07:47 PM

22. HERE IT IS DEC.1 2010 IAM #19 ON THIS LIST.I HAVE STILL NOT GOTTEN A REPLACESMENT PHONE.OVER 20 MESSAGES TO CUSTOMER SERVICE.JUST GOT HUNG UP ON.IT HAS TAKEN ONE MOUTH TO GET A RES[PONCE AN STILL THE SAME THING NOTHING HAPPENING. NO
    REPLACEMENT.THIS IS WHAT I GET FOR 5 YEARS OF SERVICE WITH BOOST IS A FUCK YOU FOR BEENING A LOYAL CUSTOMER FOR 5 YEARS.WHY AM I GETTING TREATED LIKE THIS.DOES MR CATTER EVEN CARE ABOUT THE WAY CUSTOMERS ARE BEING TREATED.AS THERE ANY OR A PLACE WERE I CAN GET A COPY OF THEY STOLEN OR LOST INSURANCE POLICY IF YOU READ THIS AN WANT HELP ME GO AFTER BOOST CANTACT ME @ RONGO2020@GMAIL.COM MR CATTER SCREW YOU TO LIKE YOU ARE SAYING TO ME BY NOT TAKING CARE OF THESE PROMBLES THAT NOTR MY FALT ITS BOOST FALT.THIS STARTED IN SEP 23 2010 NOW ITS 12/01/2010GOING ON 3 MONTH GREAT CUSTOMER SERVICE.O BY THE WAY I AM A AUDITOR HOPE TO ADITOR BOOST SOON.

    Comments by RONALD PUTT : Wednesday, December 01, 2010 at 07:46 PM

23. Your company (Boost Mobile) is nothing but thiefs. I am tired of you stealing money from my account.

    Comments by johnny : Thursday, January 06, 2011 at 01:11 PM

24. I am surprised that so many people are having simular problems as I am having....Matt ,my man..can we please get a little help in the house...a little respect can go A LONG WAY.....thank you....thank you .....thank you

    Comments by randy taylor from WASHINGTON, DC : Sunday, January 16, 2011 at 10:28 AM

25. Boost are a bunch of cheaters. I purchased a i1 phone on Feb 18,2011 On March 3,2011 I realized that the insurance wasn't added on ,so the next day I called and was told that it will be added on then.On the 8th Of Marc my phone was stolen ,when I reported it to boost at first I was told that it would be replaced and was given a confirmation number and told to call back in a few hours. Then I was told that I didn't have insurance but they took the money and are still charging me for insurance. What can I do about this ,someone need to look out for the little man the supervisors are very rude if you can even understand them

    Comments by James Conyer : Monday, March 28, 2011 at 01:32 PM

26. I own the i1phone its suppose to be the best of the best. I had a serious situation happen where my home was broken into and I was beaten .My very expensive phone couldn't dial 911 emergency and when i called boost for an explanation they hung up in my face.So i called the next morning naturally it worked but when the supervisor Admet checked my phone records in the system their no records of any calls from the last two days all i can say is WOW. You get what you pay for and thats nothing!!!!!!!

    Comments by nicole wells from GRETNA, LA : Sunday, April 03, 2011 at 09:58 AM

27. I own the iphone its suppose to be the best of the best. I had a serious situation happen where my home was broken into and I was beaten .My very expensive phone couldn't dial 911 emergency and when i called boost for an explanation they hung up in my face.So i called the next morning naturally it worked but when the supervisor Admet checked my phone records in the system their no records of any calls from the last two days all i can say is WOW. You get what you pay for and thats nothing!!!!!!!

    Comments by nicole wells from GRETNA, LA : Sunday, April 03, 2011 at 09:58 AM

28. I am cancelling my boost mobile. You cannot reach a service rep when you need 1 the phone system is crazy not customer friendly. No wonder Spring is loosing customer base. I have been calling boost since 7 am -- they screw up on my account and now I cannot reach anyone. I spoke with someone this morning they said they were sorry and they fixed the problem. That call took more than 30 minutes to get through to that is after waiting four hours to get their office because no 24 hr service. Phone still not working!!!! Can't get thru to them now!! I'm over boost!!!!

    Comments by Ann : Wednesday, April 13, 2011 at 02:45 PM

29. Who ever the CEO of this company is they are not reading the emails he is too busy ripping people off!! They ought to fire that guy and give the job to someone who can make the system work!! Boost has the worst customer service and that is why they are loosing customer base. When you go into the Sprint store they say they do not handle Boost yet Boost is part of Sprint. My service is down BECAUSE BOOST CUSTOMER SERVICE made a huge mistake. I am paying for service I'm not getting!!!!! What is going on with this company??!! this company needs a good manager who cares about making this a better company. The company can succeed with better management and better training for customer service and access to a customer service rep. This company is shameful it seems to want to fail!!

    Comments by Ann : Wednesday, April 13, 2011 at 10:52 PM

30. sprint should not wonder why they are failing. They know why they are failing. Boost is part of Sprint but their customer service is the worst of all mobile services. There is no one to answer the phone. They interrupted my service even though the bill was. Someone in their office made a mistake and did not put in the right codes. The computer showed the payment and yet a day later I still have no service and they cannot explain or even get the service on. I know that I will be contacting another company for service. Shame on Sprint and on Boost.

    Comments by Ann : Wednesday, April 13, 2011 at 10:57 PM

31. I was told by a friend of your new $35.00 unlimited text and calling monthly plan.
    I was told that I had to make 6 montly payments, BUT I was told that Boost would back date that by 3 months. Now I am informed otherwise. I have over 1000 friends on Facebook and I can make them aware to be wary of Boost Mobile's offers, because they are not what they seem.
    I can also cancel my boost mobile and go to another mobile carrier. Please advise. You can contact me via email annmunday@annmunday.com or you can call my boost mobile phone

    Comments by Ann Munday : Tuesday, May 03, 2011 at 08:13 PM

32. u sent out a paper for a 5 extra day of service if i come bac too boost i never been treat sobadly in my life

    Comments by johnny : Friday, May 06, 2011 at 11:32 AM

33. You sent out a paper for a 5 extra day of service. If I come back too Boost I never been treat so badly in my life.

    Comments by johnny : Friday, May 06, 2011 at 11:33 AM

34. Boost is just another company trying to take advantage of the less fortunate. Which explains why all their advertisements are targeted for african americans and latinos.

    Comments by cody : Monday, May 30, 2011 at 02:54 AM

35. Everyone needs to get together and file a class action lawsuit against Boost Mobile and take it all the way to the Supreme Court. The fucking niggers(ignorant people) on the phone and the CEO are all complete idiots. The FCC should put Boost out of business and reward every customer $100,000 for their troubles. So fuck you Matt Carter you ingnorant mother fucker. Get real people and a real customer service.I will be the first to start the lawsuit. Send me e-mail to jmills68@clear.net and we can get this going

    Comments by James from DUNDALK, MD : Sunday, June 19, 2011 at 11:16 PM

36. I have been a loyal customer of boost for well over a year i signed up for the shrinkage plan and was on auto boost when it came time to give me the reduction you took me off auto and i didnt get the reduction.. so today im going to verzion.

    Comments by roberta rogers : Tuesday, June 21, 2011 at 12:34 PM

37. I am one of ur customer with boost mobile, on friday June 17,2011 I Had made a payment of $100.00 two months in advance for the month of June and July for some strange reason my money went to a different account thatHow do i jknow this the agent name Alex who works at the Boost mobile payment center show it to me on his computer.The wrong phone number that the money went to is 252 200 6079. My number is 252 200-6709. I have been trying to get this resolve since Saturday the payment was made Friday June 17, 2011 it is now wednesday. Everytime I contace customer service they keep giving the run around, They had hung on me three times yesterday and refuse to take my calls now they keep transferring me to an advance payment automatic payment system. I had even fax both oif my receipts I had made that friday and they are still giving me the run around and telling lies that it will get taken care of or somebody will call you back and they never did. Customer Service claims that their headquarters told they can't do antthing about it because the reciept does not show the phone on the receipt where the transaction wqas made. The agent at the payment center had explaining to them that his receipts from his cash register does not show the customer number someone from customer service told him to write the customer phone number on the receipt and fax it to them the fax number that was used was 801-236-6259 customer service cvlaim they never received it this been going on since saturday. But today I found out that the customer care service office is located in the philipines, over seas, so that means the customer care service can do and say whatever they want to people and don't even care. But as for the CEO and everybody else that's a top dog in the boost mobile industry don't give a damn as long as their bank account continue to prosper. And the reason why I say this is because your custmer service represents YOU, Mr. CEO. oh by the way, I've seen ur profile and you are just as dark as I am and treating people like you were born rich, I am not going to stop until my acount is straighten out!!!!!!

    Comments by marsha bullock : Wednesday, June 22, 2011 at 03:40 PM

38. I wonder if it will be long before your company is under Federal Investigation, for a variety of reasons including misrepresentation/fraud. I FOUND IT PARTICULARLY INTERESTING YESTERDAY THAT WHEN TRYING TO RESOLVE THE SAME PROBLEM WITH YOUR COMPANY THAT I HAVE TRIED TO RESOLVE 4 TIMES AND EACH TIME RECEIVED 1 ANSWER, CONTRADICTED BY THE NEST REP I SPEAK TO I TOLD THE REP I WAS KEEPING NOTES (sfter all you do advise customers the conversation is being recorded, although my customer rep was unable to tell me where my previous 6 telephone conversations concerning the same problem were actually kept - he said he did not have access to them)THE CUSTOMER REP CUT OFF MY CALL!

    Comments by Ann P. Munday from LOS ANGELES, CA : Wednesday, June 22, 2011 at 09:56 PM

39. Jesus! I've been on the phone with you people for 3 days now. All I want to do is order a phone! Why is it so hard for you to take my money? You seem to do a fine job with everyone else who has posted on here! What good is a 30% off promo code if I can only use it online where it won't work or a store 'conveniently' located about 2 hours away?! Screw you!

    Comments by Paul : Thursday, July 07, 2011 at 09:36 PM

40. A SCAMMING HORRIBLE company!!!! There customer service is HORRIBLE!! They scammed me out of $53! I was a new customer and got the phone form best buy and then activated it online. The phone then did not work. I couldnt make a call or set up voice mail. Nothing. So i called and tried to get someone to help me with this problem. I couldnt even get someone on the phone. I ended up returning the phone and kept trying to get ahold of someone. I had to pretend to be a new customer just to get someone on the phone. Long story short, after almost a month of trying ot get help and going through managers, they wouldnt help me and wouldnt gimme a refund. Horrible managers and horrible customer service. I then got told the CEO wouldnt speak to me because its not his job and I wouldnt get his contact information. Horrible company.

    Comments by Kacie : Thursday, July 21, 2011 at 02:29 PM

41. I to was unable2get a real person on the phone intially but I eventually got thru the matrix! My problem involved using a flashed phone! It worked for the1st few months then little by little my features were disabled until now I'm unable to send Email+pic+txt+call out! They said my phone had been kicked off the network when it was updated! Now after making the neccessary payments2recieve a discount my service is reduced2pure garbage! BOOSTMOBILE is a sprint scam company! Please everyone file a complaint with the FCC&attorney generals offices in your respective localities!

    Comments by keith williams : Tuesday, August 30, 2011 at 08:27 PM

42. I want you to know that I tried for 11 minutes to try to get a live Cust. Rep on the phone by trying to locate the option through your VRU, with out ever succeeding. It was only because I did not fill out a 18 digit number that the system sent me to a Cust Rep. I immediately requested to speak to a supervisor, of which the Rep tried to prevent me from doing so, by asking for my account etc. I was finally transferred to Senior Supervisor Devon. When I asked him who his supervisor is, the phone immediately disconnected.
    
    Is this how you handle all your customer calls?
    
    I am thoroughly disgusted!!!! It is evident by your VRU choices that someone has to stab themselves in the eye before they can speak to a live Rep!!!!
    
    Since you seem to have no problem wasting my time, I want a Manager, not a Senior Supervisor, someone above this person's position, to call me back and apologize to me, and help me get my phone programmed and my minutes added. Maybe after wasting the Mgr's time, you can get some sense and make your VRU more customer friendly!!!!
    
    PS. - You would think a technology company's website wouldn't have a problem with their security certificate, but hey, I'm starting to understand Boost's attention to Quality and Detail, or lack of.
    You're too cheap to even ensure your website security certificate is up to date, let alone man your call center with reps.

    Comments by New Boost Customer from WESTLAKE, OH : Sunday, September 04, 2011 at 04:25 PM

43. Well I see the gang is all here to complain about this service. There isnt enough time or space to scream my problems with this service. I am now gonna take this to the media and to the STREETS! I will if within my power to get this situation looked at by several television stations that deal with this kind of customer rip offs and just plain old fashion BAD BUSINESS!!! And if possible I will file a lawsuit and I will make sure that if anyone else wants a piece of that they will get it..

    Comments by sue from CLERMONT, FL : Monday, October 03, 2011 at 01:16 PM

44. boost customer care is the pits...

    Comments by jason wilburn : Saturday, October 08, 2011 at 03:57 PM

45. Amp'd Mobile... Boost mobile it's gonna crash soon end your service before they steal everything! Your I.d. your credit card numbers. Trust me, they're about to file bankruptcy after they steal as much money as possible!

    Comments by Sigourney Weaver : Saturday, October 29, 2011 at 05:53 AM

46. I purchase a boost mobile phone from the authorize dealer and they asked me for my pin number since they turn my phone off after I paid my bill I couldnt provide my pin #

    Comments by Regina Mullins : Friday, November 11, 2011 at 03:57 PM

47. I hate this company with a passion!

    Comments by Jes : Tuesday, November 29, 2011 at 02:59 PM

48. Boost Mobile really sucks!

    Comments by Eddie Morales : Wednesday, December 07, 2011 at 01:11 PM

49. Boost will cancel your service without warning and not refund your money!

    Comments by eddie morales : Thursday, December 08, 2011 at 04:40 PM

50. I just got off the phone with Boost Customer Services supervisor of collections id number WY%42785. I was told that I had not signed up for the shrinkage plan last year and that I had mysteriously changed my plan to a daily plan which I never authorized. All the records of my complaints before October of this year have mysteriously disappeared. This is after 4 months of run around and no calls back upon my complaint requests. I am filling with the BBB and the FTC and I will be speaking to my lawyer about fraud charges. This is by far the worst customer service of any company I have ever done business with.

    Comments by Kevin : Tuesday, December 27, 2011 at 02:57 PM

51. BOOST MOBILE RUINED MY LIFE. PLEASE READ THIS.
    I have been a loyal customer of boost mobile for around 2 years now. Never once had any issues with them. Well untile last month. I had more than enough money to cover December's payment in my account. Even got a text confirming it the night before my payment was do. Just to find my phone shut off the next morning. Saying there was not enough funds in my account. After spending well over a week trying to figure out how to get ahold of a operator to find out what was going on. I found my out I had charges on my acounth through a 3rd party that I never autherrised. So I asked them to fix it and turn my phone on and give me a free month for not having service for over a week because I could not get intouch with a real person. The operrator agreed to both these things. My phone was back on in a mater of minutes. Well come time to make my payment for Jan. I am thinking I am ok. I have a free month. So i did not add money to my acount. Come to my surprise the next day my phone had been shut off all day. While I was waiting for a call on a $3000 job I desperatly needed to make it through the winter. Which I missed out on because of my phone not being on like I was told by Boost Mobile it would be. So now my life is ruined, because they did not do what they said. I know will not have money needed to pay this months rent, or even beable to eat. So because of Boost Mobile i will be on the streets in the middle of winter with no roof over my head and nothing to eat. When I called them earlier today 01/05/2012 to find out what happend. Even explaining to them what there mistake has cost me and the cituation I am now facing because of it. Only wanting them to fix there mistake. And give me what I was promised for threre last mistake. I figure its not much to ask for costing me several grand and putting me out on the streets. I was told by the first operator that it was not in my file there was nothing he could do. So I asked for his boss and got the same response. This time with attitude. So I asked for the top guy incharge and got the call center manager. Who after every thing they had done to me would only ofer me a petty $10 credit. Not even the free month I was sapost to get. WOW I have never in my life seen such bad customer service in my intire life. I should of been asking for alot more then a free month. And they should of been offering me more with out even asking. Well I tell you what I am not going to settle for a free month. Untile they make this whole situation right including the damage and sufering they have caused me I am going to go after them were it hurts. There pockets!!! So for all you reading this. I do not ask for hand outs. I do not ask for a place to stay. I ask you all one simple thing. Get this message out there. Coppy and repost it. Email it to your friends. Put it on all your social media sites. Make this go viral. Maybe it will get the attention of the media. Its time companys learn they cant get away with messing with us any more. And Boost Moble needs to make this right. Untile then I also ask if possable for you to boycought any thing that has to do with Boost Mobile. Thank you every one for taking the time to read this.

    Comments by Tim : Thursday, January 05, 2012 at 02:07 PM

52. I stopped using Boost because they do not understand the words truthful or honest.

    Comments by Ann Munday : Thursday, January 05, 2012 at 02:16 PM