Matt Carter

(10) Remarks on Matt Carter: President/CEO Boost Mobile

1. Is this the guy who approved those God-awful commercials? His career is about as forgettable as they should be.

   Comments by yabbi : Friday, March 27, 2009 at 12:59 AM

2. He should take the time to look into the quality of service provided by the customer service when responding to potential customers questions.
   A total failure in this area.

   Comments by Ray : Monday, June 22, 2009 at 04:00 PM

3. THANK YOU FOR THIS WEBSITE. I JUST GOT OFF THE PHONE WITH THOSE FOOLS FROM CUSTOMER SERVICE AND THEY ARE JUST AS DUMB AS A WALMART ASSOCIATE AND I WORK FOR WALMART.

   Comments by GINA : Thursday, July 02, 2009 at 11:30 AM

4. I HAVE WRITTEN TO MR. MATT CARTER BECAUSE I BROUGHT A PHONE OFF THE INTERNET FROM BOOST MOBILE AND THE PHONE HAD A DEFECT THE PHONE WAS RETURNED A MONTH AGO AND I CALLED ABOUT MY ACTIVATION FEE BEING RETURN AND I GOT A HASSEL ABOUT THEY DONT RETURN ACTIVATION FEES AND I WROTE MR. CARTER ON THIS MATTER AND I HAVE NOT HEARD ANYTHING BACK AS OF 9/10/09 BUT I WILL NOT STOP. IT SEEMS LIKE I WOULD BE ABLE TO GET MY MONEY BACK FROM BEING SOLD A DEFECTIVE PHONE

   Comments by ALONZO from NASHVILLE, TN : Thursday, September 10, 2009 at 04:43 PM

5. Boost is dope! Get off your lazy ass and gets some credits on your plan. It's so cheap anyway. Or you can get ripped off at Verizon where their lowest plan is $99 and it doesn't even inlude unlimited texting or web or anything.
   Boost web sucks, ok. But for $50, you feel so much better than throwing your money at Verizon. Go to Radio Shack and buy your phone direct and you won't have a problem with defects. You should also read the terms if you have a 5th grade education or higher.

   Comments by Roland Smitth : Saturday, September 19, 2009 at 08:04 AM

6. I have two phones through boost I was about to get a third for my mother, but I have now went to Verizon. Your customer care is atroscious! I did not have service for a day, I spent hours on the phone trying to take care of this problem (which was on your end) and I was unable to get a credit that I was happy with. I had money on my account and it was not transferring to make my payment it was amazing how hard it was to get you to take my money. You have lost a costumer who had talked up your company to many friends and family. I have now went back and told them about my recent problems and told them about the experience I have had with my new cellular provider and how it has compared to my experience with you. It takes me seconds to speak to a live person when I call customer care when I call verizon, when I call customer care with you it takes at least 20 minutes to get a live person. Once again you have a lost what could have been a great customer and word of mouth for your company.

   Comments by mike : Sunday, October 18, 2009 at 04:56 PM

7. am sure by now enough people has filled a complaint with the federal and state attorney and B.B.B.that boast moble is a total rip off with deffective phones its was not one week that i bought (i9)moble from boast they refuse to exchange the phone they dont have phone no phone accessory for phones .i jive the phone to errol one of the so call boast store owners he told me the phone be back in five working day its now 10 working days,be aware of boast moble is a boast rop off ,file a complaint with your state and federal attorney office and get in with the class action law suit agnest boast is another rip off and the president and ceo Matt Carter should be in prison with all the onathere crooks

   Comments by fenton from MIAMI, FL : Thursday, November 19, 2009 at 12:21 PM

8. your company took 54.14 from me and dont want to pay me back what should i do, i keep calling and some black child named laquita keeps answering the phone and hanging up on me when i call back

   Comments by nikkeynikk : Wednesday, December 16, 2009 at 12:44 AM

9. your customer service is crap

   Comments by nikkeynikk : Wednesday, December 16, 2009 at 12:46 AM

10. After repeated complaints to their CS dept to have the WT feature blocked totally on my phone, they did nothing. I was getting WT alerts at ALL HOURS even with WT blocked on the phone. A couple times I answered then to tell them to stop calling this number only to get people looking for drugs. Boost's reply is they dont have the ability and to just turn the phone off at night. Well with elderly parents, both with medical conditions, I had to be able to be reached pretty much all the time.
    
    Not to mention the lack of reception where other companies have full bars yet. So I went back to US Cellular, bought a better quality phone (as in non iDen garbage Boost uses) and now actually can hear and be heard. Also a text message doesnt take 6 hours unlike the Boostmobile phone liked to take before its received.

    Comments by Former Customer : Saturday, February 27, 2010 at 04:32 PM