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Wednesday, February 18, 2009

Angry Users Force Facebook to Retract New Terms of Use

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The people have spoken, and Facebook founder Mark Zuckerberg is listening.

A new terms of use policy was recanted after users voiced concerns over privacy. In response, Zuckerberg crafted his response for the entire network , which read more like a state of the union address, but I guess Zuckerberg's approach was appropriate, considering the fact that 175 million people are on the network, which would be the sixth largest country in the world.

Here are some points from Zuckerberg's announcement that caught my attention:

First, he reminds us that Facebook is,in the words of Ron Burgundy," kind of a big deal."

mark zuckerberg update

Our terms aren't just a document that protect our rights; it's the governing document for how the service is used by everyone across the world. Given its importance, we need to make sure the terms reflect the principles and values of the people using the service.

Facebook's philosophy on info:

People own their information and control who they share it with.

Facebook's goal:

Build great products and to communicate clearly to help people share more information in this trusted environment.

Facebook's reason for the user terms update:

One of the reasons we updated our terms was to make this more clear.In reality, we wouldn't share your information in a way you wouldn't want. The trust you place in us as a safe place to share information is the most important part of what makes Facebook work.

Plans for the next version:

It will be a substantial revision from where we are now...Since this will be the governing document that we'll all live by, Facebook users will have a lot of input in crafting these terms.

Zuckerberg closed his address with an invitation to contribute feedback.

We expect to complete this in the next few weeks. In the meantime, we've changed the terms back to what existed before the February 4th change. If you want to share your thoughts on what should be in the new terms, check out our group Facebook Bill of Rights and Responsibilities.

Judging from the tone and points in the network-wide note, online reputation management is a top priority for Zuckerberg and staff. Facebook's honest, humble and open approach to its users is what differentiates it from other networks that treat you like a mere number.

By Matt O'Hern at 11:33 AM | Comments (3)

(3) Thoughts on Angry Users Force Facebook to Retract New Terms of Use

“The Dark Side of Facebook AKA "Disgracebook," or “Facebooks Complete Lack of Customer Service”

If anyone thinks Facebook is “listening” to it members they simply DO NOT know what they are talking about! Facebook ruthlessly, relentlessly, and remorselessly walks all over its members with hob nailed boot polices of culling members from membership for unspecified unknown reasons and then accuses the permanently disabled members as “possibly” being guilty of spamming or “possibly” being guilty of harassing other members because of asking to many members to be friends at an unspecified rate. Facebook goes on to permanently disable accounts that have to many friends, belongs to many groups, pokes to many unknown times, sends to many email messages and on and on and on. Mark Zuckerber says that Facebook members seem to take a “personal ownership” of their Facebook accounts. Well golly gee Mark, Facebook is a SOCIAL internet program that people join to meet and make new friends. Making new friends, at least to me, is personal and publishing real photographs and genuine personal information on Facebook seems personal to me. Maybe you should say in your rules and regulations that we want members to be real and genuine but do not join Facebook for personal reasons and do not expect to be treated in a true genuine caring manner because Facebook does not care in the least about what you think or how you feel. When Facebook says you are guilty of breaking polices you will be treated with complete lack of respect in a impersonal sterile manner and banned from Facbook with out recourse.

In my humble opinion on February 28, (unknown year?) Mark Zuckerber Facebook gave you a slick bit of corporate propaganda because as of June 26, 2009 Facebook has NOT created an on line forum for members to “post their feedbacks and comments that will help the on line community to improve its service to members.” As a matter of fact Facebook is doing exactly the the opposite of creating an on line forum. At this time Facebook ruthlessly, relentlessly, and remorselessly walks all over its members with hob nailed polices of culling members from membership for unspecified unknown reasons and then accuses the permanently disabled without recourse members as “possibly” being guilty of spamming or “possibly” being guilty of harassing other members because of asking to many members to be friends at an unspecified rate. Facebook goes on to disable accounts that have to many friends, belongs to many groups, pokes to many unknown times, sends to many email messages and on and on and on. What Facebook says it is going to do and what “Disgracebook” does is two exactly different things!

The unaired dark side of Facebook, or should I call it "Disgracebook" because of the extremely poor disgraceful way Facebook treats its members. The reason I say the unaired dark side of Facebook is I have yet to see anything announced on the prime time major news outlets about the disgraceful practices Facebook uses on its members. The Internet is bursting at its seems with unhappy disabled Facebook members who have posted thousands of complaints everywhere it is possible to post complaints about Facebooks complete lack of customer service and mean spirited disregard for concerns, questions and feedback from members and former members.

On Mark Zuckerber's, the founder of Facebook, Facebook Fan Page Mark states "I'm trying to make the world a more open place by helping people connect and share." I am glad Mark says he is "trying etc." because, in my opinion, he certainly has NOT accomplished his mission. Facebook is one of the most closed undemocratic uncaring unsocial business operations since the formation of the Gestapo. Facebook operates carte blanche without regard of a due process of rights for members Facebook deems unworthy to be members of its social network service and therefore, disables their account. Facebook justifies its policy and actions under the euphemism of “protecting members” from “repeated actions that could be construed as spam,” and from anything Facebook makes up as a threat to its security. Facebook is an omnipotent uncaring broadly defined automated bureaucratic security service mechanism with unpublished specific rules that are violated without knowing it. If this is not Gestapo like policy, I guess I do not know what it is because it certainly is un-American to say the least!

Furthermore, in my opinion Facebook is not a social network service. When joining Facebook you are, in reality, joining a money making “computer program” complete with automated responders but is set up to look like a social network service operated by real people. Is it any wonder Facebook members are treated with total disregard for being feeling thinking real people? I have yet to know of a computer program that is able to feel and or to reason. When someone calls Facebook you are treated rudely and crassly informed to use their computerized automated services which do not reply when used or quickly transferred to an automated answering service to which there is no reply.

I strongly urge anyone interested to please research what I am informing you of because I assure you the situation I have explained is the truth and nothing but the truth so help me God. Until the media and or business community and elected officials takes notice of and makes public “Disgracebooks” inhuman treatment of people Mark Zuckerberg and his staff and money making computer program will continue to fill up trenches behind Disgracebooks California headquarters with unworthy disabled members.

One final comment. If Disgracebook is treating its foreign members as poorly as it treats its domestic members Disgracebook is not only giving itself a black eye it is giving the United States of America a black eye. Is there anyone out there who cares enough to tell the world about Facebooks dark side and will hopefully help Facebook to become a user friendly Internet social service it claims to be?

Comments by Mark A. D. : Saturday, June 27, 2009 at 01:46 PM

Listening to members ??? Who believes that ???

" ... what differentiates it from other networks that treat you like a mere number"

Are you joking ???

What planet are you on ??

How many people have had their accounts shutdown for `breach of terms and conditions' with NO feedback from Facebook as to the specific reason why !?

In my specific case and experience, and as part of Internet Marketing strategies 101, I created a fan page for my online magazine. I did the right thing by Facebook and PAID THEM for advertising for months! I enthusiastically and passionately post regularly and interact with the audience as per Facebook's `Administrator Metrics'!

Where I believed I was doing things right, to my surprise the page was shutdown and the only reason given was that it breached the Terms and Conditions.

Facebook continue to ignore my emails, and I am struggling to understand which if any posts actually breach terms requirements!

My page had NO nudity, did NOT attack an individual or group and since I own the copyright of the girls' pics, I am certainly authorised, but more importantly, supported by them to promote them to a wider audience - which is what the page was setup to do !

In actual fact, it is Facebook who are in breach of their own terms - Section 5 clearly states that if content is removed, the owner will have the opportunity for appeal. I have not had that opportunity and I believe that I deserve an explanation and at least the right to fix what may have been a mistake!

As I was a paying customer, where is good ol' customer service - at the very least ?!

Now I can rebuild, and replace my content, but the value is in the fan interaction, and feedback in response to pics etc. That's gone! and the real concern is that if I start a new page, and pay again, will it still be there day to day ?? I'll forever live with the concern that page - and MY intelectual property and hard work - will be gone!

How many OTHER businesses will tolerate that ?

My recommendation therefore, is to NOT pay Facebook for advertising.

Give me Zuckerberg's number, I'll have a few things to say !

Comments by OnceLoyal NowAnti Facebook : Wednesday, February 24, 2010 at 01:11 AM

I can't get back into my account at facebook. I have tried going through all the dead end suggestions and facebook hasn't helped me with any real solutions. In the login page it just keeps asking for my mobile phone number, but since I don;t have a mobile phone it tells me that I need to be affiliated with a college and to type information that is considered risky to have in the web! I am not willing to do that, so I will be living a facebook free life!!

Comments by Raquel Knight : Monday, February 21, 2011 at 03:35 AM

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