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Main > Archives > 2008 > December > Can't Read the Numbers on iTunes Gift Card? Here's Help.

Friday, December 26, 2008

Can't Read the Numbers on iTunes Gift Card? Here's Help.

I received an iTunes gift card for Christmas,  just like millions of other iPod and iPhone owners out there, but when I tried to scratch off cover over the code, I applied too much force, and my number looked like this.

 I'm sure 7-11 or another convenience store has already coined this phrase for a scratch-off lotto ticket promo, but I was guilty of "Card Scratch Fever". CSF is a condition that causes iTunes users to scratch their card number with such force that they destroy some of the code. (At first, I thought my misfortune could be part of an evil scheme by Steve Jobs and Apple to save millions of dollars with defective cards, but my conspiracy theory was debunked within minutes.)

If you get the fever,we have the prescription.. (No, it isn't more cowbell) After several unsuccesful attempts to redeem my card on the Redeem Code page, Apple provided a link to "Get help",just below the form space where I entered the code. Once I clicked "Get Help", it added another line to the form where I could enter  THE NUMBER ON THE BOTTOM LEFT CORNER on the back of the card. itunes-card-serial-number

 I entered as much of the I scratch-off code I could read, along with the serial number.To my pleasant surprise, my $25 was redeemed, without even one call to Apple customer service. Well done, iTunes!

By Matt O'Hern at 11:43 AM | Comments (244)

(244) Thoughts on Can't Read the Numbers on iTunes Gift Card? Here's Help.

this didnt help.. it doesnt even tell you WHERE to go. idiots...

Comments by Rawr : Friday, December 26, 2008 at 02:36 PM

I can't find the link to get help.

Comments by Sean Harris : Friday, December 26, 2008 at 06:41 PM

You have to try to put in your code several times and then the get help link will appear just keep hitting redeem and it will appear eventually. i just tried and it worked for me

Comments by lw : Sunday, December 28, 2008 at 02:34 PM

when i entered my serial number and code (which i only have 3 letters of) it said that itunes would contact me within 48 hours. did i do something wrong?

Comments by yo : Thursday, January 01, 2009 at 11:15 PM

I had a similar situation, but iTunes support couldn't help. My solution is on my website

Comments by Joe : Wednesday, January 07, 2009 at 01:29 PM

Wow! It works. My 11 year old was so excited to start his iTunes shopping and scratched half of the code off. He was very upset. I googled and found this info site. THANKS SO MUCH! You've made a little kid really happy.

Comments by Susan : Thursday, January 22, 2009 at 10:30 PM

Thanks for the comment. It's truly a refreshing way to start my day to know that i made a kid happy. I hope you continue to read for more reviews,tips and insights about the tech world.

Comments by Matt O'Hern : Friday, January 23, 2009 at 02:42 PM

It won't work, it still says that it is not a valid iTunes Gift Card serial number....HELP?

Comments by Monica : Friday, January 23, 2009 at 08:41 PM

I have the same issues and can only read the first five characters on the activation code. However I do not have a serial number on the lower left side of the back of the card. I have a sting of number on the lower right side of the back of the card with more characters than that above. End result in put this number in the Itune help screen; did not work.

Comments by Greg Clemente : Thursday, February 19, 2009 at 07:00 PM

this worked out great thanks for the help and Rawr is just an idiot

Comments by Will : Monday, March 09, 2009 at 03:20 AM

No! It doesn't work. I'm missing like 2 numbers and this does not work!

Comments by Rob : Friday, March 20, 2009 at 08:50 PM

thank you thank you thank you! i scratched too much off and was freaking out i spent about 20 minutes trying to read my code until i googled it, found this site, and you saved the day!

Comments by kara : Sunday, March 22, 2009 at 02:26 PM

It doesn't work! Dont try it people! you get banned from itunes

Comments by Will : Saturday, April 04, 2009 at 10:50 AM

Will- I wouldn't post a story about a tactic that didn't work for me, and I certainly wouldn't write about a tactic that could get you banned from iTunes. There's no logic to your claim, because the process involves iTunes PROMPTING YOU to enter the code.

Comments by matt : Saturday, April 04, 2009 at 04:42 PM

Thank you so much! I have been sitting around for the last 20 min. trying to guess numbers and letters. I am so happy. Thanks a lot!

Comments by Arrow : Friday, April 10, 2009 at 01:17 PM

please help me cos that didnt. i bought a FIFTY DOLLAR, $50, card and i accidentally scratched it off. my card looks nothing like the ones on your picture! this is no help!! PLEASE HELP ME!

Comments by daniel midler : Friday, April 17, 2009 at 04:35 AM

it worked, you have to put the last couple numbers/ letters for the code that you see, not the first.

say i scratch off the code 123456789
but i cant see 456 in the redeem spot you put 789 then the searial number. not 123!

Comments by dan : Saturday, May 02, 2009 at 10:05 PM

It worked for me! Thank you so much!

Comments by Cindy : Sunday, May 10, 2009 at 10:37 AM

It's not working for me..I'm very..very upset..=( Oh well..thanks anyways..I mean..the whole help thing popped up but then I typed in the last few typed in the four last letters and it still won't pop just says that it can't recognize it and that it'll email me in a matter of 24 hours..=/ Oh well...thanks.

Comments by Marie. : Wednesday, May 13, 2009 at 05:18 PM

once you log into itunes STORE . on the right of the newest version of itunes stores homepage , click support.. 2 clicks down the page you will see customer support and under that a link that says help with you itunes giftcard click it.
on the next page , gift card and gift certifcate faq, you will see all your answers plus a link halfway down where you can fill out a form and an apple rep will email or call you.
make sure you put the serial number from the card on the form. the serial number usually starts with:
GCA or 60 and is 16 characters long
EPY 14 characters long
PBH 22 characters long

hope this helps

Comments by sick : Saturday, May 23, 2009 at 06:55 PM

Thanks soooooo much, i was extremely madddd when i couldn't read the redeem code. but when i came to this website, i got 15 $ extra in my itunes acount. thanks again!!!

Comments by Cody : Monday, June 01, 2009 at 08:21 PM

i typed in the serial number and it said that it is not valid!! PLEASE HELP ME!!!!!!!!!!!

Comments by tor : Sunday, June 07, 2009 at 03:48 PM

thank you so much!
i thought i was in trouble for a little bit.

you just have to keep pushing reedeem and it will show up

Comments by lexi : Thursday, July 09, 2009 at 02:44 PM

You're more than welcome! Those pesky iTunes gift cards sometimes cause more problems than they're worth.

Comments by Jason : Thursday, July 09, 2009 at 03:18 PM

Hiya.i'm 13. i was given this card for my birthday and was so frustrated when i scratched some of it off. the person who got me it found your site and i tried your method. itunes said they would contact me on email within 24 hours. thanks for your help but wont i just get ignored because i am the one who damaged it?

Comments by claire : Tuesday, July 28, 2009 at 05:35 PM

thanks this relly helped me in the end. i just got it and was pissed when i scratched to hared.

Comments by lino fasio : Saturday, August 08, 2009 at 11:54 PM

Good on ya! Worked like a charm. Stupid silvery scratch material.

Comments by Larry : Sunday, August 09, 2009 at 01:35 PM

thank you so much for your help! i had a $25 gift card and i couldn't read the numbers (i guess i shouldn't have tried to scratch it off with my car keys :/ ) but i finally got it with your help!! thanks so much!

Comments by Becky : Thursday, August 20, 2009 at 12:30 AM

I dont know what to do! I'm frazzled. A few days ago, I got a 15$ iTunes card and just now I scratched the code extremely hard. : ( Of course I can only see a little bit of it now.

I can easily find the redeem code box bot not the second box. I have no idea what to do but I don't want to loose my money. Stupid F'n Scratch code.

Comments by Megan : Sunday, August 23, 2009 at 05:02 AM

use the chat feature that andra mentioned above. IT WORKS!!

Comments by erik : Sunday, August 23, 2009 at 12:31 PM

OMG Thank you soooooooooo much!!1 I got my card redeemed just like you said!!!

Comments by mandee : Tuesday, August 25, 2009 at 12:41 AM

Great advice! i had the exact same problem did this and it worked!!

Comments by Sean : Sunday, September 13, 2009 at 03:51 PM

does anyone know how long it takes for itunes to email u back? Thanks!!

Comments by Stephanie : Sunday, September 20, 2009 at 05:31 PM

my card is different from pic and it doesnt have the security card....HELP

Comments by Andrew : Tuesday, September 22, 2009 at 03:24 AM

ive typed in at least 10 guesses and this screen hasnt popped up

Comments by Brodz : Thursday, September 24, 2009 at 03:59 PM

k so i go to the Code Redeem Support. so know its asking me for my activation code, and serial number, but i only know the serial number because i scratched the actiavation code off!!! HELP!

Comments by yc : Monday, September 28, 2009 at 02:23 PM

there isnt a get help link..?

Comments by ?? : Wednesday, September 30, 2009 at 10:04 PM

Thank you!!!! It worked!!!

Comments by yft : Friday, October 02, 2009 at 12:48 AM

This didnt work at all. my card doesnt even have a code on the bottom left. it has one on the right but its just the last half of the barcode

Comments by umm... : Sunday, October 04, 2009 at 11:46 AM

Hi there.
Tried this: the system didn't take the serial number alone and give an immediate response, but within a couple hours we got a confirmatory email from I-T, with the complete and correct verification number.
So, score one for I-Tunes.
Just be patient, people. Mistakes happen, give them a chance to help you!

Comments by lisa ann : Friday, October 09, 2009 at 08:05 PM

i dont have an itunes account yet and i scratched off the code wat do i do

Comments by Aaron : Sunday, October 18, 2009 at 03:41 AM

IT WORKS!!!! my dad was seriously about to kill me because I scratched off the first five numbers of my code, and when I got to the help thing I totally skipped it BECAUSE they asked for the activation number!

Comments by Cam : Sunday, October 18, 2009 at 05:50 PM

Thanks!! This really helped...

Comments by Sue : Monday, October 19, 2009 at 10:02 PM

Thank you! I was so mad, because this was a 25 dollar card, and my mom bought it for me. I didn't want her to find out, and this really helped! Thanks for putting this up!

Comments by Phoenix : Monday, November 09, 2009 at 06:14 PM

k so i got to the part where it said get help i cliked on it but i dont know any of the reedem number and my card does not look anything like the one up there PLZ HELP

Comments by Shelby : Thursday, November 26, 2009 at 04:58 PM

it didnt work it said this was not a valid code this rlly pisses me off but its freat that you put this information out thanks so much

Comments by name : Monday, November 30, 2009 at 09:03 PM

Pissed as crap. for real my card isn't similar to yours at all, its a gift card that is in the lower right corner! Come on HELP PLEASE!

Comments by FOR REAL : Tuesday, December 08, 2009 at 09:18 PM

Ahh, worked!
My numbers were not scratched but iTunes was not accepting my code.
You DO have to type it in alot of times to get the link. Towards the end I developed half a brain and typed nonsense. Thank you so much!

Comments by Mari : Saturday, December 12, 2009 at 01:01 PM

So glad I found this - after a many unsuccessful attempts, this solution finally worked for my wife. Thanks so much for posting this!

Comments by Shannon : Sunday, December 13, 2009 at 11:16 PM

ok. so i highly doubt this is going to work. i got to the "get help" part and enetered my 2 codes and it said itunes support will email me within 24 hours. hopefully it will work. i got this as an early christmas gift and dont want it to go to was $25.... any other ideas????

Comments by brrrrrr. : Sunday, December 20, 2009 at 10:51 PM

I was trying it from my iPhone but I never got the "get help" button?!...

Comments by VCR : Tuesday, December 22, 2009 at 10:13 PM

Worked for me. Trick is, you have to unsuccessfully try to ruined code several times (three or four maybe?) in order to receive the "get help" link. After this, follow the original suggestion! Worked immediately!

Comments by BDawg : Thursday, December 24, 2009 at 07:50 PM

Worked great, just have to keep trying in order to get the "get help" link. Thanks! Merry Christmas!

Comments by Bob : Friday, December 25, 2009 at 10:14 AM

It works, my daughter scratched too hard and this tip helped... Thank you...

Comments by Peter V - New Jersey : Friday, December 25, 2009 at 11:16 AM

Wow, this just happened to me. iTunes cards suck!

Comments by Darrell : Friday, December 25, 2009 at 01:23 PM

enter the 3 letters then the long code without a space. it worked

Comments by Cleverest : Friday, December 25, 2009 at 02:31 PM

didnt work ! i have a diff gift card . the long one with a number on the bottom right but when I put it in it says it's not a valid iTunes serial number..

Comments by asdf : Friday, December 25, 2009 at 07:24 PM

what if i have the new cards and i peel the thing of and there are spaces between the letters. Say i have a card that says 123 45678 9. i type the code in and i have tryed every way possible by not spacing them and spacing them etc. what do i type in?????????

Comments by bobsally : Friday, December 25, 2009 at 09:29 PM


Comments by Kandis : Saturday, December 26, 2009 at 10:34 AM

IVE GOT TO THEHELP MENU 2times but each time it ses the activation code is not valid plssss help =(

Comments by AL : Saturday, December 26, 2009 at 12:39 PM

I guys - didn't work for me and I am missing my first four or so of the activation key. I e-mailed Apple and they told me to go back to the supplier - I can't do that as IGA supermarkets do not give refunds on gift cards. What a terrible code system. Anyway, the response from Apple was I have a card from the wrong country (what the?). I am now raising a massive complaint to Apple as it was a Christmas present from my son that I now can't get.

Comments by David Clark : Saturday, December 26, 2009 at 06:49 PM

this doesnt work i neeeeedd HELP!!

Comments by megan : Sunday, December 27, 2009 at 01:36 AM

I have also scratched all of the numbers off for the I tunes gift card I can't make any out I am trying to follow ur instructions but I am having a hard time finding the second help bar u are talking about
pls help me!!

Comments by Connie : Sunday, December 27, 2009 at 11:46 AM

Before you post a comment that says it doesn't work - you're not following the instructions.

Try the code you have left a few times - it took me three failures before the page changes and provides you the link to the help area. YOU WILL NOT HAVE THIS OPTION UNTIL YOU ENTER YOUR CODE A FEW TIMES!

Even then, after I entered my code - I didn't get my credit yet. But a case was opened with Apple. I'm keeping my card in a safe place in case I need to send a photocopy or something in.

Comments by Jason : Sunday, December 27, 2009 at 05:50 PM

17 minutes ago Apple sent me the correct activation code to the email address I use on Apple's store.

Again, I didn't have the HELP option until I tried to enter the code three times.

Comments by Jason : Sunday, December 27, 2009 at 06:54 PM

So im only guessing but the british one is different than the american one but what if you went a little crazy and scracthed that off too?

Comments by Sean : Monday, December 28, 2009 at 03:18 PM

It worked! I followed the instructions of keying in as much of the code as was visible (*CASE SENSITIVE!!!) - it took several times but it eventually gave me a link to a help screen which was a little hard to see... - click on the link and it should take you to another screen where my name and eMail came up along with a field to type in the code and a another field to type in the GCA serial number (on the back of the card, lower left). I typed it in and voila! a message popped up that the card had been successfully redeemed!

*NOTE: Case Senstive - The first few times I tried to key in the damaged number I used lower case and I received a message that someone would contact me within 24 hours - which they did). When I re entered using caps as on the card, it went right through.

Comments by Lisa J : Tuesday, December 29, 2009 at 10:15 AM

It worked! Thank you! I did have to put the part of the code I could read in about 5 times before the screen came up and said to click for help. I put the serial number in and with a few minutes Apple emailed me the correct number.

THANK YOU!! $50 bucks saved!!

Comments by Debbie : Wednesday, December 30, 2009 at 06:49 AM

Oh my god...this was class....thanks so much!!!

Comments by Sam : Thursday, December 31, 2009 at 09:58 AM

Hi, i have scratched off my activation number and on itunes it asks for my activation code and card serial number. The back of my itunes card looks different than the other itunes cards im seeing on itunes and around the internet. My card looks like the first picture on this page, NOT THE SECOND PICTURE!!!! and on the back it shows my card number PBH which is 19 numbers, a number under the barcode which is 30 numbers and right in the bottom left hand corner is a number of 6 numbers. Which is my serial? i have tried them all. It doesnt make sence. someone help me

Comments by Conor C : Friday, January 01, 2010 at 12:45 AM

This isn't working for me, I've tried it over and over again..



I put it in so many times.... and I just can't get the help link up..I've been at this for half an hour, any help?!?!?!?!?!?!?

Comments by Tanisha : Friday, January 01, 2010 at 10:01 AM

hey man thanks so much, i got a card for christmas and the code got taken off but i got it to work(: thanks again. and conor c, go to redeem code, type whats left of ur code and do that 3 or 4 times or untill get help link apears, then type in whats left of ur code and the serial number in the botttom left corner and it should work.

Comments by nick : Friday, January 01, 2010 at 02:53 PM

Okay, so i really need some help. I tried the instructions above multiple times and it still says that the "serial code" is wrong. I am not sure what to do....Help anyone?!?

Comments by Serena : Friday, January 01, 2010 at 05:28 PM

Hallelujah!!!!! This took a while, but it does work. In case of a different looking card like we have - the serial no is the card No above the bar code and starts with 3 letters - don;pt put the space in between.

Comments by Lynda : Saturday, January 02, 2010 at 02:48 AM

Thank You So Much! Exactly what you posted happened. I entered the barcode about 5 times, the help link came up and then I entered the serial number and whatever I could from the scratch off code and I received a confirmation that the card was redeemed and credited to my account! Thanks again!

Comments by Laura : Saturday, January 02, 2010 at 10:16 AM

The computer said it would contact me within 24 hours when do they usually contact you and does your code get redeemed?

Comments by MATT : Saturday, January 02, 2010 at 12:29 PM

this was really helpful, thank you so much for the iTunes gift card scratch off code help

Comments by chris : Saturday, January 02, 2010 at 04:39 PM

i dont get it . it says that i need a credit card

Comments by jade : Saturday, January 02, 2010 at 09:06 PM

For those of you who cannot find the serial# on the bottom left of the card, you have a gift card, not an iTunes card, so there is no serial number. I finally figured that out, now after I clicked the Get help link, I am now hoping they will email me back within 24 hours.

Comments by Bill : Sunday, January 03, 2010 at 02:28 AM

It works!

Comments by Jim : Tuesday, January 05, 2010 at 12:32 AM

ALRIGHT! This thing definitely works, for people with the PBH codes, write the code like this "PBHXXXXXXXXXXXXXXXXXXX" no spaces, worked for me, i tried with and without the "PBH" and it didnt work, finally erased the space i had put between them (they even have a space on the back of the card too) and it worked.

Comments by Robert Elmore : Wednesday, January 06, 2010 at 05:09 PM

Thanks for the tip it worked like a charm!

Comments by Jim : Wednesday, January 06, 2010 at 09:53 PM

Just go to itunes support then iTunes cards and codes then redemption questions then email us. fill it out and use the GCA PBH or whatever the serial number is on bottom of the card.

Comments by Erica : Thursday, January 07, 2010 at 11:25 PM

OMG!! thank you sooo much, I accidently scratched off part of my code and thought i was screwed, but your method worked and i got it redeemed. As previous people have stated, u need to enter a code and click redeem a few times to get the "get help" option to appear

Comments by James : Friday, January 08, 2010 at 04:31 AM

my serial numbers or my itunes code numbers does not work I even tried the bottom right numbers and my card still want redeem and no helplink menu came up i tried it over 20 times please help me

Comments by BarnabusGuzman : Friday, January 08, 2010 at 04:42 PM

my serial numbers or my itunes code numbers does not work I even tried the bottom right numbers and my card still want redeem and no helplink menu came up i tried it over 20 times please help me

Comments by BarnabusGuzman : Friday, January 08, 2010 at 04:42 PM

thank youu soo much! all of your guys advice worked! ;)

Comments by mineaa? : Friday, January 08, 2010 at 08:32 PM

Hey guys,all you need to do is go to this website,i also had the same problem

Comments by Expert : Saturday, January 09, 2010 at 08:58 AM

its not working!!! please help some of the letters and numbers i can read and some i cant!!! help!!!

Comments by amar nagra : Saturday, January 09, 2010 at 10:55 AM


Comments by dANIELLE : Sunday, January 10, 2010 at 09:36 AM

it dosent work i tried what did i do wrong

Comments by kyle king : Sunday, January 10, 2010 at 02:25 PM

For those with an unrecognised serial number, this page helped me work out what was going wrong for me. <> Mine just had a card number that was 19 digits long - took a stab and added PBH before it (taking it up to 22 characters) and it worked!

Comments by LeeHamilton : Tuesday, January 12, 2010 at 03:58 AM

I had scratched off all but four digits of my code and thought it was a total loss. But I followed the instructions to repeatedly enter the code, clicked the get help link and entered in the four digits I knew of and the serial number. I was told Apple support would contact me in 24 hours. They responded even sooner! Literally four hours later, I was given the full redemption code via email.

Thanks for saving my cash and my frustration!

Comments by mike : Tuesday, January 12, 2010 at 02:15 PM

Thank you so much for this information. My sister spent 2 days!!! searching for information on how to redeem her card after she too, scratched too hard and only had a few numbers left. She has just spent 66 minutes on the phone with me so I could help her. We were getting nowhere until I thought to Google search and found your posting. Thank you so much - she did just as you advised and it worked. To all you skeptics out there - if she can do it anybody can!. Cheers Matt

Comments by Sugarbunz : Wednesday, January 13, 2010 at 04:02 AM

theres a strange icon on my gift card and i dont knnow what it is? how do i find out what it is?

Comments by amanda x : Wednesday, January 13, 2010 at 09:01 AM

I thought I was Screwed worse then my dog when he got Stuck when he had a cone on after an... operation.

Then I came across this site and i thought to myself, Thank God for that.

Comments by Grateful : Thursday, January 14, 2010 at 01:16 AM

the original poster should probably edit the post to include the information about how to find the page where you can enter the serial number (i.e. you try to enter the incomplete code several times and then it appears)

better again apple should update their crappy cards, it's bad that people are still having this problem a year after this was first posted

and apple should definitely have some kind of link in itunes to make it clearer, a lot of people are obviously having this problem

Comments by thanks : Sunday, January 17, 2010 at 11:32 AM

Hey Grateful, that was about the funniest thank you I've ever heard. Thanks for the laughs and you're quite welcome.

Hey Thanks, I'll update the post to include the updated information about how you find the page for entering the iTunes gift card serial number as you recommend. Again, thank you for your feedback.

Comments by Jason : Monday, January 18, 2010 at 10:01 AM

I am sure apple is running a scam , I have had 4 cards and all dont work my sister had 2 that didnt work and by the looks of the blogs a lot of cards dont work the mumbers come off in all cases

Comments by jim : Tuesday, January 19, 2010 at 12:07 AM

Spookily this did work.

After X attempts at getting the redeem code right (probably 10+ attempts), iTunes asked me if I was having problems (do'oh). I clicked yes and it gave me the chance to enter redeem code and serial no, in different fields. I just entered as much of the redeem code as I could be certain of. Worked fine.


Comments by Thanks : Tuesday, January 19, 2010 at 03:32 PM

I pressed redeem so many times that it won&apos;t let me press it anymore. What do I do?

Comments by Brooklyn : Friday, January 22, 2010 at 10:27 PM

The number on my daughters iTune gift card can not be read, what do I do

Comments by john : Monday, January 25, 2010 at 05:42 PM

For those of you who scratched off but cannot read the redemption code from your iTunes card, try this before you try Apple support (where I ran into a dead end): use a slightly damp dish scrubbing pad, such as a Scotch-Briteā„¢ Non-Scratch Scour Pad, the name of which I so obviously copied/pasted into here. Worked like a charm. Good luck!

Comments by Ferris : Monday, January 25, 2010 at 09:41 PM

OK Guys, since the guys who wrote this doesn't understand there IS NO GET HELP.

Use that, it actually works.

Comments by Matter o Fact : Tuesday, January 26, 2010 at 07:03 PM

I tried this and it works you just have to keep pasting the code then it will say get help. DO NOT USE SPACES in the serial number

Comments by kelsey : Saturday, February 06, 2010 at 12:56 PM

I typed the serial number about three times...the "get help" icon showed up after the third try (maybe 4th)...and long story short...iTunes took care of me less than 24 hours later....

Comments by mauitom : Tuesday, February 09, 2010 at 09:13 PM

what do you do for help there is no link ;(

Comments by d : Friday, February 19, 2010 at 01:20 PM

thank you so much! you saved me a lot of stress. my 50 dollar gift card was finally redeemed!

Comments by Alyssa : Friday, February 19, 2010 at 05:58 PM

Thank you so much i did this last night then this morning i got an email giving me the redemption code. Thank u luv.

Comments by Jesiee : Sunday, February 21, 2010 at 03:12 PM

Yeah, my scratch off smudged, and almost every letter is illegible, and it didn't work. But, I'm trying to contact apple.

Comments by Alan : Thursday, February 25, 2010 at 06:50 PM

i entered what was left of my code and clicked redeem about 30 or 40 times but the "get help" thing still isn&apos;t showing up...

Comments by Carina : Sunday, February 28, 2010 at 10:28 PM

it does work you just have to keep trying anything you can think of, i was trying for over an hour, but i got there in the end and when i did, wow i was happy :) but seriously just try and then click on get help when it comes up and fill in what it asks you too and i hope it works for you too

Comments by happy sophie : Thursday, March 04, 2010 at 04:42 PM

What if you were dumb enough to erase the whole code ?
BTW apple doesn't have a help link- well at least I don't see it!

Comments by Carolyn : Saturday, March 06, 2010 at 04:30 PM

Wow thankyou so much i never knew it would be that easy to redeem. I always scratch them off and after coming across this site its helped me alot. thankyou

Comments by (: : Sunday, March 07, 2010 at 07:32 PM


Comments by Max : Sunday, March 21, 2010 at 02:49 PM


Comments by Max : Sunday, March 21, 2010 at 02:51 PM

Thank you. THIS DOES WORK. Got to remember it's case sensitive. Keep trying.

Comments by Dan : Saturday, March 27, 2010 at 04:28 PM

Brilliant! It worked for me!!

Comments by Rose : Saturday, March 27, 2010 at 10:34 PM

I scratched the whole thing off? Help!

Comments by Courtney : Thursday, April 01, 2010 at 05:04 PM

It worked! Be patient, it took me about 10 tries entering the wrong code and hitting redeem.

Comments by ShelBel : Sunday, April 04, 2010 at 11:15 AM

The scratch off part is actually a sticker overlaying the code. Some come off with just a little picking at the corner, others not so easily or at all. But, before you try scratching your next code, or even if you've destroyed a code try to see if you can slowly peel off the sticker. The code is imprinted on the card, so it won't come off with the sticker.

Comments by ShelBel : Sunday, April 04, 2010 at 12:49 PM

wow i got my giftcard for easter and when i scratched it to hard i thought it would be 15 dollars down the drain but you really saved me. i cant believe this worked! this would be like the only real advice i hav ever gotten from looking something up on google!!!

Comments by monkeysloss : Sunday, April 04, 2010 at 07:48 PM

THANK YOU!!!! This took me a few times to figure out...but one thing that got me confused is that you have to leave NO SPACES when you type in the serial number. Hope that helped!

Comments by Ellie : Tuesday, April 06, 2010 at 05:21 PM

thanks soooooo much!!!!!!

Comments by natalie : Monday, April 12, 2010 at 10:33 PM

i tried this but my card doesnt have the serial number at the bottom left. i still cant get the money from my 25$ gift card

Comments by JOSE : Tuesday, April 13, 2010 at 02:05 AM

I managed to completely scratch off the code; not one digit or letter remaining. I went to the iTunes support part of Apple's web-site. There is the option of contacting by send an email via a web-form. I entered the serial number of the card as requested and 'illegible' in the activation code field. Within 24 hours Debbie sent an email response with the activation code. So don't give up folks, even if you erased that code completely as I did.

Comments by Geoff Armstrong : Tuesday, April 13, 2010 at 02:35 AM

Thank YOU!

Comments by Happy Person : Friday, April 16, 2010 at 03:19 AM

Please some1 help me asap my email is send me a mail with help please or look for me on facebook with that same email or on myspace I still can't get it to work some1 please please help me!!!!!!!!!!!!!!!!!!!!!!!

Comments by Israel : Sunday, April 18, 2010 at 11:44 PM

OMG it works i rubbed to hard and could not read the codes all i did is went back to itunes on the redeem page and kept entering what part of code i could read until a HELP link came up i went from there...Thanks it works

Comments by lewlew89 : Friday, April 23, 2010 at 11:14 PM

thanks mate..i was just about to go crazy with itunes until i red your post....nice 1 worked a treat

Comments by jimboinc : Saturday, April 24, 2010 at 07:19 PM

THANKS ALOT, it works, i really apreciate it, the comment posted by Geoff Armstrong also really helped thank you

Comments by JAKE : Sunday, April 25, 2010 at 09:44 PM

plz someone there is no serial # on the bottom left.

Comments by Abhisek : Monday, April 26, 2010 at 11:16 PM

Whoever says this doesn't work you have to be patient and keep trying. Took me a while but I got it redeemed. Thanks so much for your advice!

Comments by Nancy : Friday, May 07, 2010 at 10:09 PM

Dude this crap aint workin and i really need it to. i bought a $15 dollar itunes card today and then i scratched way to hard and i cant even see anything its all smeared and black. ive put the code from the bottom left in about ten times and clicked redeem and nothins happening. PLZZZZ help!!!

Comments by MNL : Saturday, May 08, 2010 at 08:14 PM

Thanks this worked just fine...I put in as much as I could see and just kept hitting the 'redeem' button until the HELP link showed; then I entered in the serial number and I was credited right away. Booyah.

Comments by McGee : Sunday, May 09, 2010 at 04:47 PM

have two numbers missing on gift card what do i do kids have been waiting 2 weeks to use it!

Comments by annemarie Hatchard : Thursday, May 20, 2010 at 08:55 PM

THANKYOU SO MUCH!!! i was flipping out because my dad got me this for my birthday and I didnt want to make him go through the hassle of calling and sorting out my mistake and now i dont :) thank you again!!

Comments by jessica : Thursday, May 27, 2010 at 07:14 PM

My card is a year old and it does not have a serial number on the bottom left. Only numbers on the bottom right. Any help would be great.

Comments by J.P. : Monday, June 07, 2010 at 12:53 AM

Thank you sooo much i thought i was gonna have to buy a new card or something! It does work people!!

Comments by Holly : Thursday, June 10, 2010 at 08:52 PM

i tried this and got to the "get help" link but then it asked for not only the serial code but the activcation code too. /: and then told me that a help support employee was being contacted..i guess ill have to see how that works

Comments by Alexis : Friday, June 25, 2010 at 05:20 AM

I got the get help link and i put all the numbers and letters i could see, since i accidently scratched the code off 2 hard and i put the seriel number and it just said i tunes will contact u in 24 hrs. Help me plzz

Comments by elijah : Sunday, June 27, 2010 at 08:33 PM

Thank you! I am not very tech savvy and this worked like a charm for me. Saved my $50 bucks. May karma come back and bless you - much gratitude!

Comments by Robin : Tuesday, June 29, 2010 at 09:38 PM

I was freaking out, but then This worked!! Awesome!! Thanks so much!!

Comments by heidi : Tuesday, June 29, 2010 at 10:49 PM

I saw this advice on your site as well as on another site; I&apos;ve put in a partial code 50 times and still am not getting a "Get Help" button.

Comments by Shannon : Thursday, July 01, 2010 at 07:57 PM

i downloaded a barcode scanner from the app store (get one that works from a picture and can handle a 128 barcode), and it pulls up the full serial number from the card. i entered it into the email i sent to the support team, and i&apos;m waiting on their response, but i bet this works...thank you for the help on where to go.

Comments by kurt : Saturday, July 10, 2010 at 06:44 PM

great job and thanks for posting

Comments by JOey : Sunday, July 11, 2010 at 09:06 PM

many thanks! it worked for me

Comments by nikema : Wednesday, July 14, 2010 at 06:13 PM

omg hanks.. really helped =]] gracias =D

Comments by Tyana : Thursday, July 15, 2010 at 09:18 PM

Help never came up after about 200 tries. What a joke. [or perhaps I don't know what I'm doing]

Comments by Mike : Sunday, August 01, 2010 at 11:37 PM

does this work for canada cards too? :(

Comments by Sarah : Monday, August 02, 2010 at 04:00 PM

I dont get it! Here is what I did...
I first just guessed and guessed and guessed...
Then I Entered the only three letters I could see. Which were the last three numbers of the whole code..
Then I entered my seriel number right after the seriel number. It still said that I entered the wrong thing..
The Help Button never came up? did I do something worng... Please help!

Comments by Lynn : Thursday, August 05, 2010 at 02:35 PM

how many times do u have to click redeem/change the code to get the help button?????? PLEASE HELP... my mom is so pissed of that i wasted 25$!!!!!

Comments by HELP ME!!!!!!!!! : Sunday, August 08, 2010 at 07:06 PM

How many times do i have to press redeem

Comments by boochis : Tuesday, August 17, 2010 at 09:37 PM

Just ask for a live chat, they help alot.

Comments by Jake : Friday, August 20, 2010 at 09:00 PM

please i really need help with my itunes gift card..i accidentally scratched of the pin code please help me

Comments by Wilber : Saturday, August 28, 2010 at 05:02 AM

it won&apos;t work. I only have to letters left at the end. Can you give a more detailed instructions.

Comments by andrew : Monday, August 30, 2010 at 05:11 PM

So what if I can't read the last 3 digits of the code? I haven't tried but I wanted to know

Comments by alejandro : Wednesday, September 01, 2010 at 10:41 PM

How many times do you have to click redeem

Comments by quanuisha : Friday, September 03, 2010 at 02:06 AM

There is no GET HELP button! What do I do now???

Comments by Megily : Sunday, September 05, 2010 at 11:27 AM

how many times do you have to type in as much of the code as you can see until the link pops up ? because i've done it SOO many times with no luck... ?

Comments by melissa : Thursday, September 09, 2010 at 09:17 PM

I was fortunate, I carefully cleaned off the scratch off coating and I put the card under a bright light and used a magnifying visor and was able to make out the outlines of the numbers and letters. VOILA! I hope others are just as lucky as I. Give it a try, what do you have to lose?
Good luck!

Comments by Patrick : Saturday, September 18, 2010 at 08:08 PM

you need to go to apple&apos;s web suppport and email them with your card serial number, and what you can see of your redemption code. try
Under "Get Customer Service" click on "iTunes Cards and Codes" and then select "Redemption questions". click on the "email us" button on your right, and send them your details. your account should be credited.

Comments by itunes user : Sunday, September 26, 2010 at 09:14 PM

itunes user has it bang on

hoping for the best

sorry apple, it wont happen again

Comments by Pawel : Thursday, September 30, 2010 at 03:34 PM

the get help thing isn't there and i'm FREAKING out! please please please help.

Comments by melanie : Sunday, October 10, 2010 at 06:54 PM


Comments by Letila : Monday, October 18, 2010 at 01:58 AM

i clicked it several times and it didnt work I NEED HELP

Comments by luke : Saturday, November 13, 2010 at 09:34 PM

LOOK I erased like half of my code but what i did was try to come up with a pattern....first try to really at the mark left from the letter and make a good guess....i know it may sound stupid and it&apos;ll probably take you some time but it works trust me...i scratched it and figure the code out in the same day...good luck:)
BY the way apple support sucks

Comments by michelle : Friday, November 19, 2010 at 11:20 PM

i&apos;ve enterd the code at least 80 times and no get help link has popped up. what do i do?

Comments by jeff : Saturday, November 27, 2010 at 04:34 PM

I got a $50 gift card for my birthday and I used the sharp end of a compass and all of fucking code is gone!!! I need seriously fast

Comments by Nat : Friday, December 10, 2010 at 06:57 AM

the get help thing doesnt come up for me. how many times do i need to press redeem

Comments by Jack : Saturday, December 18, 2010 at 01:49 AM

I had the same problem, only five characters left in my iTunes card. Contacted the customer service, and obtained the full and working code within four hours. Nice!

Anyway, iTunes card production must be given to a better factory. In the meantime, I'll never purchase another iTunes card again.

Comments by DeepVoid : Saturday, December 18, 2010 at 10:37 AM

I go to the redeem page and was pressing the code in but the get help wont pop up what do i do please help

Comments by Jermaine : Thursday, December 23, 2010 at 07:10 PM

I need help! I tried it, and it won't work. Will someone help me? Please? (:

Comments by Steph : Sunday, December 26, 2010 at 04:09 PM

this will give you the steps

Comments by BN : Wednesday, December 29, 2010 at 07:15 PM

This is frustrating, how long do i enter the cod ein for it to work. i have 10.1 of itunes i think and im being driven nuts because i keep trying and NOTHING works. Maybe this worked in a previous version.

Comments by que : Friday, December 31, 2010 at 04:06 PM

if the directions above don&apos;t work, do to and scroll down until several grey boxes come into view. Click on the box that says itunes cards and codes, then click on Redemption questions. On the right, and a little up on the page, is a grey box saying "Email Us." Click on this box and fill out the information asked for and you should recieve a response to your email in around 48 hours.

Hpe this helped

Comments by jane : Monday, January 03, 2011 at 09:46 PM

I&apos;ve tried everything but the stupid get help link wont come up, typed my password about 25 times wont work please help!

Comments by micky : Tuesday, January 04, 2011 at 12:36 PM

thank you soooooooooo much

Comments by BOB : Thursday, January 06, 2011 at 03:38 PM

Wow bro, this works, in exchanging part of the activation code for the serial and your password they can still activate!!!!!!!!!!!!
Thank you sooooo much.
If this doesn't work 4 you then your doing something wrong.

Comments by Troy : Saturday, January 08, 2011 at 03:46 PM

Goof-Off or any other product that is formulated to remove adhesives, gum,etc. can be used. Just apply the liquid (or spray) to a paper towel and GENTLY rub. The scratch covering should come off easily. Goof-Off and similar products are available at Home Depot, Lowe&apos;s, etc.

Comments by Dave : Sunday, January 09, 2011 at 12:25 PM

Thanks. I kept on clicking Redeem (within iTunes)... after 5 attempts, it gave me a Get Help link. On the next form, it's important that you enter as much of the code as you can read. I did that and it worked!

Comments by Pawan : Monday, January 10, 2011 at 12:45 AM

It's simple all u have to do is have your mom or dad go online and email the people that run apple and they will ask u for your serial no. U find that at the bottom left of your iTunes card. It will take them within 24 hours to do it but for me it took like 10 minutes I guess it wasn't busy.

Ps... Do it on an actual computer and let your parents scratch the code off.

Comments by Collin ford : Sunday, January 16, 2011 at 05:36 PM

Better remedy.. Use steel wool on the strip and it will remove all smearing and leave the code perfectly readable

Comments by Joe : Monday, January 17, 2011 at 02:18 PM

Thanks so much, the best part is i was at my girlfriends house and her mom asked me to redeem $50 dollars and the card was a year old so i scratched that bitch right off. So I looked to find a quick fix and found this page thanks so much!

Comments by zell : Thursday, January 20, 2011 at 08:12 PM

this has also happened to me and i found that they got back to me in 16 hours and it worked

Comments by its personal : Sunday, January 23, 2011 at 08:40 PM

Yeap it work, you save my life..
Just go to itunes store and try to pito wrong codes 5 times then you will need to put the serial and the codes that you still can see. You will have a mail of a apple support worler and thats all!!! =]

Comments by Axel : Tuesday, January 25, 2011 at 01:29 AM

that was so freaking awesome i thought i had just thrown out 25 dollars in itunes $$$, but NO!!! your tip saved me huge


Comments by Big Allen : Tuesday, January 25, 2011 at 07:37 PM

this actually worked thank you. i only was able to read three numbers off my gift card but they emailed me back the next day with the whole code. I dont feel so sad anymore ;)

Comments by heather : Monday, February 07, 2011 at 07:10 AM

Yes, it does work, but you have to do it on iTunes on your computer. At first I did it on my iPod, and I was getting frustrated because the &apos;Get Help&apos; button would not appear. But it DOES work on iTunes.

Comments by Josiah : Tuesday, February 08, 2011 at 07:43 PM

yay!!!!!! just got it to work. If its not working make sure you are entering the number under the bar code.Turns out I was entering the wrong number all along ;)

Comments by charlie : Sunday, February 13, 2011 at 05:05 PM

How long does it take for them to send u back the real code?

Comments by Manny : Saturday, February 19, 2011 at 08:04 AM

Thank you so much - saved a birthday!

Comments by Alison : Tuesday, February 22, 2011 at 04:03 AM


Comments by emanuel : Saturday, February 26, 2011 at 11:11 PM

thats not the one i have

Comments by I HATE THIS UGHHH : Thursday, March 03, 2011 at 07:00 PM

it was my first time using Itunes so i had to create an account and stuff and then it asked me for my payment method and i scratched to hard and it wont let me do anything but give me a time session :(

Comments by lacey : Thursday, March 03, 2011 at 08:00 PM

This does work! Just be patient when retyping in what numbers you can read. When the help screen was completed with the seriel number (GCA #) is immediately credited me the dollar amount! Yay!

Comments by Chris : Saturday, March 12, 2011 at 05:52 PM

Is there any way to get this to work on an iPhone ? I never got the " get help " button. Pls help !!!!

Comments by Help ! : Saturday, March 12, 2011 at 10:23 PM

I did that and it told me to wait 24h for them to email it to me. It has been over 24h and I still didn't get it did I do something wrong?

Comments by Sam : Sunday, March 13, 2011 at 07:02 PM

I did that and it told me to wait 24h for them to email it to me. It has been over 24h and I still didn't get it did I do something wrong.

Comments by Sam : Sunday, March 13, 2011 at 07:02 PM

It says that its not a valid iTunes Gift Card serial number...what now??

Comments by ROB : Tuesday, March 15, 2011 at 08:46 PM

It won't work dude!
When I typed in the serial number they told me that it's not a valid serial number! Are the letters (PBH)included?

Comments by Michael : Sunday, March 27, 2011 at 12:46 PM

this totally works!!! =)

Comments by summer : Sunday, March 27, 2011 at 11:53 PM

It did not work for me. They said they would email. Bummer. $25 down the drain

Comments by Corcor : Wednesday, March 30, 2011 at 10:20 PM

Thank you so so much! It's very hard to scratch off WITHOUT damaging the code,so I did what you said and it worked! Thanks again!

Comments by Nicole : Wednesday, April 06, 2011 at 12:22 AM

this absolutely worked!! I had to keep trying over and over, but it did finally work

Comments by Mojo : Monday, April 11, 2011 at 02:13 AM

Thank you! This Worked, and i didnt even need to leave my house

Comments by Richard : Tuesday, April 12, 2011 at 04:22 PM

Okay I can't see any of my code... I scratched it all off!! So now what to I do??? HELP!!!

Comments by haley : Wednesday, April 13, 2011 at 05:29 PM

You would think they would come up with a better solution. both my $25.00 cards are not legible as the glue on the sticker removed numbers. Come on Apple!

Comments by Mark : Saturday, April 16, 2011 at 02:50 AM

this ABSOLUTELY does work! just click redeem without entering any of the code, and just above the box the "get help" will show in red, click on it and another screen will show asking for the code and serial #, i just entered whatever numbers i could read of the code and the serial # in the lower left side and instantly it was redeemed. thank you soooooo much!!!

Comments by April : Saturday, April 16, 2011 at 08:15 PM

Thanks so much for the tip! Worked like a charm!

Comments by Sandi : Saturday, April 23, 2011 at 09:23 PM

say its 123456789 and i cant read 678? what now?

Comments by helppp : Sunday, April 24, 2011 at 03:26 PM

it didnt work the part tht i scratched off too hard is the end of it! its only 2 numbers help

Comments by emily : Sunday, April 24, 2011 at 09:13 PM

thank you soooooo much! i thought i was doomed! :D that helped me so much!

Comments by Kaitlyn : Sunday, April 24, 2011 at 09:50 PM

Worked perfectly. Thank you so much! :-)

Comments by Devin : Friday, May 13, 2011 at 10:39 AM

It does work but only when accessing ITUNES STORE FROM PC and signed in to account. I just tried it about 20 times on the ipod touch and it did not work. I logged into itunes on pc, hit redeem a few times without even putting a code it and it worked. It prompted me for itunes userid and password.

Comments by Ipod User : Saturday, May 14, 2011 at 04:30 PM

Worked for me. Thanks!

Comments by Happynow : Tuesday, May 17, 2011 at 01:57 PM

Thanks so much for posting this, I had the same issue and used your tips to solve it. $15 Itunes certificate is redeemed, yay!

Comments by PR : Saturday, May 21, 2011 at 10:14 PM

I Love you. Thank You So Much

Comments by Peter : Wednesday, May 25, 2011 at 10:09 PM

worked like a charm. Thank you for posting...took about 9 tries to get the option to enter the info.

Comments by Happy itunes Customer : Thursday, May 26, 2011 at 08:46 PM

Yes, yes it works
My car's serial numerd start with 60 but you must put GCA then 60 etc etc
It took 2 day but they send me the code.

Comments by Sergio : Saturday, May 28, 2011 at 10:00 PM

I scrached off my code and I only have the first 10 letters of the code. And I don't know where the serial number is! I NEED HELP!

Comments by Kelsey : Monday, May 30, 2011 at 11:46 AM

It worked, thanks!!! 5-31-11

Comments by king : Wednesday, June 01, 2011 at 12:07 AM

Thank you so much it really worked.
Great solution for big frustration.
God bless you all!

Comments by Roger : Thursday, June 02, 2011 at 12:49 AM

Just wanted to thank you for the helpful information.

Comments by Another Happy Reader : Sunday, June 05, 2011 at 09:36 PM


Comments by Joha : Wednesday, June 08, 2011 at 11:51 PM

thnx soooooo much!!!! i scratched off half the code of my itunes card and i didn&apos;t know what i was going to do so i googled it and thi was the first thing that came up....and it worked!!! i got my $15 without a hassle. (if you can&apos;t get to the help page keep clicking redeem and it wil show up) thank you so much for your help you saved me a lot of stress not to mention my money!!! :)

Comments by Ajones : Saturday, June 11, 2011 at 10:32 AM

Doesn't work for iPod touch. The middle of my code is scratched off and doesn't accept my code. Wanted to buy this sick game, but now my dreams are ruined. Thanks a lot. Just wasted like 20 minutes of my lifetrying to get this to work. And now u can't do anything fun because i'm to depressed to get out of bed. I hate whoever created this website and whoever got it to work. Guess I'll just go cry in the bathroom while I eat some hot soup.

Comments by Jake : Sunday, June 12, 2011 at 01:33 AM

Doesn't work for iPod touch. The middle of my code is scratched off and doesn't accept my code. Wanted to buy this sick game, but now my dreams are ruined. Thanks a lot. Just wasted like 20 minutes of my life trying to get this to work. And now I can't do anything fun because i'm to depressed to get out of bed. I hate whoever created this website and whoever got it to work. Guess I'll just go cry in the bathroom while I eat some hot soup.

Comments by Jake : Sunday, June 12, 2011 at 01:37 AM

Thanks for the help. I tried it and found that if you leave the serial code space empty and click on redeem then the help button appears. It takes you to a neat little form. All I did is put in the number as I saw it and entered the code in the bottom left corner of my gift card and my $$ were instantly awarded. Hope I&apos;ve helped too!

Comments by Missydaw : Monday, June 13, 2011 at 12:51 PM

I need help with my $20 gift card .
I scratched off 3-4 numers and/or letters at the end of the code and I don't know what it is please help.
But it is not the type of card in the pic.

Comments by Alex sharp : Wednesday, June 15, 2011 at 08:38 AM

THANK YOU! i almost just lost $25 worth of itunes money. you should be proud of yourself stud

Comments by dan : Wednesday, June 15, 2011 at 03:40 PM

THIS WORKED FOR ME! Thanks. My 9 1/2 year old son scratched too hard and I could only read half of the numbers. I followed your directions, entered it a couple of times, and then the help link popped up. Presto! $25 card works. THANKS!!!

Comments by Peter : Saturday, June 18, 2011 at 01:46 PM

it didnt work on ipod touch cant get to a pc $15 down the drain........

Comments by shay : Monday, June 20, 2011 at 12:13 PM

worked for me...cheers

Comments by john kivlahan : Saturday, June 25, 2011 at 06:03 PM

um.... yeah hey ive been waiting for my mom to buy me a itines card and she finally did and when i got home i guess i scrached the silver thingy to hard and i couldnt read it so i got really sad:( also i can only read some of them i cant even read the last 4 or 3 letters\numbers please help!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Comments by Sandraa(: : Monday, June 27, 2011 at 06:14 PM

Thanks for the tip! My activation code had some gaps in it after I scratched, but I followed your directions and sure enough I was able to redeem it. Thanks again~!

Comments by Lauren : Wednesday, June 29, 2011 at 03:02 PM

Thank you sooo much, I got my $25 of itunes.

Comments by Austin : Thursday, July 14, 2011 at 02:07 PM

I bought a 3 pack of $10 each cards, the first 2 scratched off fine and I was able to redeem them, the third one was defective and when I scratched lightly it made the code almost unreadable. I kept pasting the number in about 5 or 6 times then I got the link for help. I entered in the code and serial number and it worked!! YAY Thanks for the help.

Comments by Cathy D : Saturday, July 16, 2011 at 08:07 PM

This worked. I kept trying to input the code from the bottom of the voucher and eventually it came up with a HELP option. I then emailed Apple the problem and the code from the bottom of the card starting GCA and within 36 hours they responded with the right voucher code which I redeemed in the normal way.

Comments by James A : Thursday, July 21, 2011 at 02:45 AM

i followed your instructions and clicked on the get help link. it took me to a page that says "code redeem support" but it wants my serial number and activation code, but i cant read any of the scratch off part at all...what do i do now?

Comments by addie : Monday, July 25, 2011 at 10:59 AM

i did it and it helped but they said they would emeail me in 24 hours. will this email help me? or are they going to come arrest me or something? :/

Comments by itunes user : Tuesday, July 26, 2011 at 07:13 PM

:O !!! si funciono ya staba dsiluciondo por el fraude y la pesima calidad al rascar pero esto si funciona stoy apunto de gastar mis 200 pesotes en itunes jajajajajaja

Comments by hector zuazua : Wednesday, July 27, 2011 at 11:10 PM

i got a 20 dollar card for my birthday and i scratched of the code pleeeeaaassseeee help... it said my serial number is wrong!!!!!!!!!!!

Comments by fee : Sunday, July 31, 2011 at 02:57 AM


And anyone else having a problem with a WRONG itunes code (not over scratched) you are probably reading it wrong.

Apple has a whole support page for deciphering their codes because people put the wrong letters in L instead of I, S in stead of 5, etc. Check out this link if that is your issue.

And thanks for this tip! I USED to do this to codes til I found the SECRET to NOT overscratching:

Use a US Dime. The thickness of the dime ensures a clean scratch and usually doesn't affect the code. :o)

Comments by Sandy : Saturday, August 06, 2011 at 12:50 PM

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