Monday, January 15, 2007
CitySearch Click to Call Disconnected
I have been advertising with CitySearch via its Click to Call service for several months, and during the past two months have been told by potential customers that they weren't able to reach me using the phone number listed on CitySearch.After several weeks of no response to my calls to CitySearch, I finally heard back from someone who said that the company is indeed having a technical problem with their CtC technology provider, and I'm not the only one who isn't being reached by customers. Great, misery loves company.
The CitySearch representative told me he would refund me for the calls that did go through, but he didn't know when the technical problem would be fixed. The "solution" recommended by the tech support person was to sign up for a pay per click contract, which would cost $108 per month, or about four times what I was paying per month on a per phone call basis.
That's a great solution -- just pay much more clicks that aren't guaranteed to generate any business. Needless to say I'm not dealing with that, for so now, I've got a page with a faulty phone number until CitySearch gets a fix. If people click on the link to my website they will find a working phone number and e-mail address, which IF CitySearch was smart about customer service, they would put on my ad for free until this problem is resolved.
I couldn't find information about who CitySearch's click to call provider is (Ingenio? eStara?), but whoever it is needs to get on the ball. I'm not the only one who's peeved at CitySearch, this guy was out $400 for several months for an ad that never appeared, and the company only made good after he blogged about his woes.
Posted By Jason Dowdell at 03:30 PM
Permanent Link: CitySearch Click to Call Disconnected
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