Wednesday, September 20, 2006

Technorati Support and Brand Being Put To The Test

So a couple of days ago I posted about how much I couldn't stand the Sitepal ads Technorati was running and within minutes Mike Linton of Technorati had posted a comment about how they decided to take those ads down.

I thought that was pretty impressive, that they reacted so quickly to a post that had an impact on the Technorati brand. Well, blog posts are easy to spot and react to because they're in the public's eye, but it's what happens behind the scenes that really shapes the long term value and weight of a brand... and as a test of that I requested some support directly from Mike Linton. You see, I've been trying for ages to get my ugly face to show up in the Technorati search results next to the posts I author on my wee little marketing blog. But my efforts have been fruitless. So to see how quickly Technorati will respond (if at all) I decided to test them on it. I'll let you know what the results are tomorrow afternoon, if not sooner, and then we can all see how quickly / slowly they respond to their core product bugs.

Posted By Jason Dowdell at 04:40 PM
Permanent Link: Technorati Support and Brand Being Put To The Test | Comments (2)

(2) Comments on Technorati Support and Brand Being Put To The Test

Jason,

We hear you, and we're working on the fix.

Dave

Comments by David Sifry : Thursday, September 21, 2006 at 11:22 AM

Dave,

I'm sure you're aware that the emails have been flowing between your staff and mine and progress is being made. Thanks for adding the personal touch to this little support ticket though.

~jason

Comments by Jason : Thursday, September 21, 2006 at 11:30 AM

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