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Saturday, August 19, 2006

Arbys Online Marketing & Store Contests Suck

It's been a long time since I've gone offI'm Thinking Arby's Sucks! on someone or some company that has rubbed me the wrong way so please excuse my lack of objectivity. Today I took Piper and Finley to Arby's to pick up some food for lunch. The choice of Arbys over McDonalds was due to the fact that Shannon had a huge sheet full of Arbys coupons and I had McDonalds two days ago so I figured a change of pace would be good.

That's where Arbys it all started... the lack of integrity & real value in Arbys marketing plan. I assumed that because there was a page full of coupons, I'd actually be able to get a great price on a meal for myself, Shannon and the girls and I'd save some money... hah, boy was I wrong. After reviewing the coupons in the car while I was sitting in line, I realized that I didn't want 5 roast beef sandwiches (there was a coupon for 5 of them for $6), I would need a drink with my meal and with the girls' meals (no meal coupons were in there), and even the coupons for fries were for a small size (who orders small fries)!

You see, Arby's knows you're going to see this list of coupons and decide to go there instead of McDonalds or Burger King because everyone chooses those two fast food restaurants over Arbys. I am certain they purposely put these lame, invaluable, coupons in the weekly newspaper because they know you'll want a change of pace in your daily junkfood / fastfood diet and there's a good chance you'll choose them... without ever really looking at the coupons. So they get you to their restaurant and you order something off of the normal menu because there aren't any coupons that will meet your needs.

Part II of Arby's Ruthless Marketing Plot
After I ordered 4 meals at full price I see that they're having a contest of some sort. They've attached pull off tickets on every super duper large cup and you peel the tickets off in order to see if you won... or so you think!

What actually ends up happening after you pull the ticket off of the cup is you realize they're asking you to enter your code online to see if you won!!!

Are you kidding me? This has to be a joke right! Of course, at this point I'm pretty ticked off and that's why I'm getting upset (aka losing objectivity) because the truth of the matter is that this kind of marketing happens all the time. It's just like the mail-in rebates that I let lure me into Circuit City or Best Buy, only to lose a week later. Businesses are based on the people that don't follow through with mailing stuff in or with going online to enter their code and see if they won a free song from Yahoo! Music.

But Wait There's More
At this point I knew it was only going to get worse but I had also already decided I was going to rant about Arbys deceitful marketing on my blog anyway... Yes I did it, I went online and tried to enter my contest codes.

Then I realized they required me to register, just to enter a coupon code for a lousy song on Yahoo. But again, at this point I'm in it for market research cause I knew it was going to get ugly. So I registered using a fake name, my brother's cell phone, and my real zip code.

First You Register, Then They Collect Your DNA
Well they don't collect your dna but you can't log into Arbys.com and enter your contest codes until you fill out a survey regarding the frequency of your visits to fast food restaurants and your favorite delicasy on Arby's menu. No, I'm not kidding, they actually get you to fill out a survey, just for the chance to win a prize that's worth $1. Does anybody actually do this stuff?

But Wait, It Gets Even Better
Of course I didn't read the official contest rules because there was no need to do that. I mean, why would I need to read a 10 page document that tells me about how they're going to require a ton of data from me and that I would win nothing for prividing this valuable market research?!

So I finally enter the code off of my cup (remember I had two contest codes to enter because Shannon had a drink too) and it tells me I've won but that they'd email the details to me...

Ha ha ha, of course they're doing this to validate my email address (helps thwart spam attempts and gives them the ability to double-opt you into their email address without you realizing it. Of course it also ensures you put a valid email address in your registration form... Thank goodness for GMail ;)

So after it tells me I won I decided to enter the second contest code. Then I was informed that I am only eligible to enter a single coupon code in any given day. What kind of sense does that make? I mean, that's like saying I'm only allowed to purchase one meal from them per day. At this point I'm feeling that their contest and entire marketing plan was even more ruthless and one-sided than any company I've ever purchased something from previously.

Final Thoughts - Arbys Boycott
Honestly, I'm not going to redeem the first song I won, nor will I enter the code for the second cup.

Here are the emails Arby's sent me. The first was for registering online and the second is telling me how to redeem my song. What a racket!

"Hey Sixty!

Thanks for taking the time to create/update your profile! It's nice to know we've got people like you thinking Arby's.

If you need to update your profile in the future, feel free to do so by clicking the link below."


Arby's Music Contest Email Telling Me I Won
"****************
Congratulations!
****************

You're the winner of one Yahoo! Music song download. To redeem your song just log onto to Yahoo! Music and enter the following code:
Yahoo music >> http://www.arbysmusic.com/_CT/
A.1022.14270.1922.962314033
Yahoo download code >>
CGPQKKAHKCPGNHS2

In order to download a song your system must meet these requirements:

• Microsoft Windows XP or 2000
• Internet Explorer 6.0+
• Windows Media Player 9.0 or higher
• Pentium III 300 MHz processor
• 128MB RAM
• Broadband connection for streaming and
buying music
• Latest Windows Service Packs


Don't forget to keep collecting game pieces from 44 oz drinks at Arby's for more chances to win!
http://www.arbymusic.com/


Thanks.


***************************
This email message advertisement was forwarded to you from the servers at www.arbys.com on behalf of and at the request of the sender while participating in the "Instant Win Sweepstakes" section of the Arby's website. Any information collected by Arby's in connection with the forwarding of this email was for a one-time use and was not retained by Arby's Company. Arby's does not participate in unsolicited email.

If you have any question you can contact us at:

Arby's Support Center
Arby's Restaurant Group, Inc., 9th Floor
1155 Perimeter Center West
Atlanta, GA 30338
1-800-487-2729"

By Jason Dowdell at 04:33 PM | Comments (48)

(48) Thoughts on Arbys Online Marketing & Store Contests Suck

Any 20 oz soda does the exact same shit... boycott

Comments by Capt Obvious : Saturday, August 19, 2006 at 06:54 PM

44oz drinks? My kidneys hurt thinking about that much soda.

The whole thing is poorly thought out. They deserve your ire.

Comments by Kevin Dugan : Saturday, August 19, 2006 at 08:47 PM

Yeah, I wasn't expecting the 'OL 44Ouncer soda. I think I drank about 4 oz of it.

Isn't it amazing though, how this kind of marketing has become the norm? I mean, I think every person living in America with common sense knows they're not going to get anything from Corporate America for free.

I firmly believe Corporate America needs to take a step back and learn from the most successful online companies & influencers. They'd realize that you have to give something away that's worth value (doesn't have to be physical) and that you have to connect with your customer, not leach off of them.

Comments by Jason : Sunday, August 20, 2006 at 08:45 AM

So, I decided to claim your free song. I mean, I didn't want all your hard work to be in vain and my computer did meet all the specs.

I go to the Web site specified and the annoying-ness just continues.

TO REDEEM YOUR FREE SONG, JUST FOLLOW THE INSTRUCTIONS BELOW: Get the free Yahoo! Music Jukebox and then begin exploring for your free download. Less than one minute on broadband; registration and credit card are NOT required.

Yep, you've made it this far, now you have to download some otherwise-useless software so that you can get that $1.00 prize.

Um, no thanks. Can this promotion possibly be any more customer-hostile?

If you successfully download the song, perhaps someone from Arby's follows up by coming to your house and punching you in the nose?

Comments by annulla : Monday, August 21, 2006 at 01:54 PM

Are you hoping for the same response Chainsaw got when Mr. Shoop encouraged him to write that letter of complaint to the sunglasses company? A big box of roast beef?

Comments by Brent Brandow : Tuesday, August 22, 2006 at 02:39 PM

No, actually I'm just being a responsible netizen and trying to keep big business in check.

Comments by Jason : Tuesday, August 22, 2006 at 02:41 PM

well if you end up getting a big box of roast beef...hook me up:-)

Comments by Brent Brandow : Tuesday, August 22, 2006 at 05:52 PM

The Pepsi promotions have really got me upset. They used to give you a "buy one get one free" cap under every 6th or 12th bottle cap depending on the promo. Now it seems they have gone almost completely to the online "enter your code" junk that you talked about. One note about the so called free song you won... It probably is copy protected and you will only be able to listen to it via that particular software only, with no chance of burning it to a CD. WOW that's quite a deal for a 44oz drink that was already marked up approx 400% of what the syrup cost to make that drink. At least it was that high a few years ago when I worked in the food industry.

Comments by Matt S : Tuesday, August 22, 2006 at 09:04 PM

hmmm, the purpose of a system is what it does...

1. Customer alienation
2. Prove to Arby's management that on-line marketing is crap ('cos of the low response rate to their supremely well thought out campaign)
3. Short term gain in customers coming through the door - followed by less than ever?
4. They had a warehouse full of roast beef about ready to expire so they needed to shift some inventory - and fast!

Any other suggestions?

Comments by grasshoppermind : Wednesday, August 23, 2006 at 12:14 PM

You know that there is an Arby's in Warrensburg, Missouri & I found both McDonald's & Arby's very good food choices. We ate there weekly & found real good deals at Arby's. McDonalds had Specials, Free Coffee & handed out Free Coupons for Breakfast, too. No Complaint here. We went to Missouri and found it friendly people. Some people are never HAPPY. They wake up Miserable!

Comments by Paul : Thursday, August 24, 2006 at 12:52 PM

I think it sucks that you have to use a computer to play these contests. A majority of people do not own or do not know how to use a computer. So it is discrimatory. Thanks for allowing me to air my opinion.

Comments by Edward Nelson, Jr : Tuesday, September 19, 2006 at 12:12 AM

i have been going to the pekin il arbys for years they are kind and friendly great place to eat food is very good i have not had a bad experience great job arbys hats off to ms stoneburner she does agreat job.

Comments by sherry evans : Tuesday, September 26, 2006 at 08:57 AM

Arby's advertising sucks.
Their present ad connotes that people are stupid and cannot even think or reason if they are thinking about Arby's. Maybe their next ad will have people walking of cliffs or some other stupid thing that would kill them just to get their Arby's food.

You would think that they might want to make people think that eating at Arby's would make them smarter not stupid.

Comments by Robert Hill : Sunday, October 15, 2006 at 01:50 AM

the arbys contest where you win a free download sucks. it wont allow you to enter the code. arbys can go to hell.

Comments by mike h : Tuesday, October 17, 2006 at 06:55 PM

me and my family was at arby's on 9-10-06 at 730 at night when we went to the arby's in front of walmarts in alexander city ala.
1) it taken seventeen mins. to get to the window to get my food
2) when i got there it still taken nine mins. to pay then another eights mins to get my food.
since i was from out of town i went back to the hotel room.
when i got back i went to eat my sandwich . i was wrong. not what i order.
i called back the manager said that the only cash register wasn't working and with addition to this he stated that he did not have time to listen to me. the manager stated if you want another you can go by your arby's in lagranger ga. i (manager)will call then.
when i went by arby's they
1) did not know what i was talking about
2) they do not call other stores to do this.
to the owners of this store in atanta ga. you have showed me and others that we are not there to serve you but we give you what we want you to have. like an old saying " put that shit in your mouth and you enjoy it.

Comments by steven k. preston : Thursday, October 19, 2006 at 10:06 AM

I had to comment on this one..I have worked at arby's for too long now and today I was told to "lie" to a customer if they asked me what my favorite sandwich is? I will not lie to anyone for marketing purposes and the mighty dollar. This company has been going down hill for so long now and this is pathetic.They used to care about the employees/customers but now it's all about the money!

Comments by alana : Wednesday, January 17, 2007 at 01:07 PM

As an Arby's Employee, I am shocked to see people commenting this way. At our store, we are always happy and upbeat. I have only had a few real complaints in the two years I have worked at my Arby's store. Many people don't mind that they have to wait, especially because at our store, we focus more on Fresh Food. We drop most of our Fried products to order, and all sandwiches are made to order. The coupons are a great deal, especially our new special, the Pick 5. I have talked to a few people about that special and they prefer it over any value menu at any other fast food chain. I can't see how you can single out Arby's with the Online Marketing, when the majority of contests are now ran in that form. We are also re-inventing and introducing new items almost monthly to keep a fresh taste.

Comments by Schuyler : Monday, May 07, 2007 at 02:52 AM

It really dosn't matter much to me. I only get by there every four or five years or so. Their cardboard flavored roast beef is not that tantilizing......

Comments by Richard C Woodworth : Friday, October 05, 2007 at 01:07 PM

As a 13yr Arby's veteran at #870 and with 40 yrs in the restaurant business I've learned you cannot satisfy every guest. You can bend over backwards and it still wouldn't do any good with some. As for coupons they are great for multiple orders and Arby's has always been an upstanding company to be employed by. Those that are unhappy are more than likely unhappy with life itself. Had it not been for my disability I would still be there training new hires and taking care of all the guest like I'd want to be treated. Thank you Arby's, ARG.

Comments by Darlene Paul : Tuesday, October 09, 2007 at 11:03 AM

This has nothing to due with the marketing aspect of Arby's. I just wanted to share the lack of service Arby's has and help advertise the real Arby's aspect of customer service! THERE ARE TONS OF RESTAURANTS THAT OFFER A REAL ROAST BEEF SANDWICH WITHOUT MOLD AND DO GIVE YOU THE FOOD YOU PAY FOR VS. FORGETTING IT AFTER YOU WAIT 10 MINUTES FOR MOLDY FOOD!!! Here's the response from Arby's...Hello Melissa,

"My name is Mario Milianti; I’m an Area Director for Miracle Restaurant Group, a franchisee of Arby’s. I’m emailing you in regards to the poor guest service and poor food quality you were given at our McHenry location on 10/3/07; I want to apologize to you and to let you know that I will be addressing this issue with the General manager of the restaurant, I take these matters very seriously and steps will be taken so that hopefully this issue doesn’t happen again. I want to thank you for bringing this matter to my attention so that I have the opportunity to fix it; I do have your mailing address and will be mailing you some complimentary combo meal cards for you to use at an Arby’s of your choice, again I’m very sorry that this happened and if you would like to discuss this matter further I can be reached at 847-971-6244." SO HOPEFULLY THIS ISSUE DOESN'T HAPPEN- not too confident there are we. Maybe mold is a new spice other fast food restaurants don't offer.
HERE'S MY REPLY- "Hello,
I appreciate your response but to be honest I was expecting to have this issue resolved with just contacting the restaurant directly and not having to waste time reporting the issue this way. Since I had a bad experience that can't be resolved, I won't eat at another Arby's again and I'll be happy to share my experience with friends, and family who don't already know. The fact that I paid for food I didn't receive, and didn't receive a receipt, only entitles me to receive food vouchers(?) This shows a lack of customer service to me. Maybe that's why you don't see that many Arby's restaurants anymore. Most restaurants now will actually pay you $5 if you do not receive a receipt that shows they are confident they will provide the right service. Then there's Arby's who won't refund money that they shouldn't even have. Even if it was $.50 it shows you don't care about your customers. Even if you would offer to refund my money now I would just say keep it, as obviously you need it more than me. I also just wanted to clarify that I am not directing my anger towards you personally, it's just odd that the smallest thing to resolve my problem won't be done."

Comments by Melissa : Thursday, October 11, 2007 at 11:51 PM

I just typed in Arby's sucks on Google and found this website because I just went to Arby's and frankly, It sucked. I don't eat lunch out much and thought I would try a Toasted sub. Maybe I didn't take the time to sit in line and read the menu but I got the impression that I would pay $5.49 for a Italian Toasted sub combo. Well, the cost for the fries and drink total was $8.90! For a drive through lunch combo! I didn't even get the kind of fries I wanted and the receipt was not detailed so I could dwell over my expensive lunch! Where do they get off charging so much for a sub, curly fries that were too burnt to eat and a Pepsi!

Comments by Lauren : Monday, November 19, 2007 at 12:03 PM

I also just found this website through Google and felt it necessary to post my distaste for Arby's. My biggest complaint is their complete contempt they have toward their customers, particularly here in Canada. And unfortunately, they also follow the Canadian Business mould of spit on the customer as no matter how poorly we treat them, there will always be suckers who will patronise us, no matter what. Well, here is my story and why it will be a cold day in H*ll before I ever patronise any Arby's. On Arby's website this year (2007), they advertised a promotion called "Matt's Mondays". Basically, if NASCAR driver Matt Kenseth won a race on the previous weekend, whether it was in his Arby's sponsored Busch Series car or not, Arby's was offering one free order of curly fries with a coupon that you had to print off their website. Now, admittedly, I guess I should have known that this was only intended for the U.S. Market. After all, the managers and employees at any Canadian Arby's are totally unaware that their company is even involved in this particular sport. Can you imagine! They work for a company and have no idea about anything their company is involved in! Anyway, this past Monday evening (November 19th), I printed out my coupon and took it to the Arby's located at the Limeridge Mall in Hamilton, Ontario. As soon as the young man and young lady who were working there saw me with the coupon, they immediately told me, without even letting me ask if they would honour this coupon, that their manager gave them specific instructions not to accept any U.S. coupons that day, and if anyone tried to use one, to tell them to go away! Well, just to let you know, I wasn't only going to get the curly fries, but I was going to order two full combos! Then the young lady who was working there told me that if I didn't leave, she would call the Mall security on me! I didn't even get a chance to ask and they attacked me this way! I didn't say a word and just left, though not before going to another fast-food outlet (Harvey's) and ordering combos that they had to offer. While waiting for my order there, the young lady working there and I started talking and she noticed something. I was wearing an Arby's Racing tee shirt. She asked me about it and I told her about what had just happened over at the Arby's there, and she couldn't believe what I told her. She said that there was no way they would ever treat a customer like that!

Anyway, that evening, I did register a complaint with Arby's through their website, but as of today (November 22nd), I still have not heard a response from them. And I don't expect one. They just don't care! Well, neither do I! I don't care if I ever go to an Arby's ever again, especially that one!

Comments by Ken : Thursday, November 22, 2007 at 08:34 PM

DEAR ARBY'S MANGER HI MY NAME IS LATIA FLOWERS AND I WAS REALLY INTERSTED IM WORKING FOR YOU GUYS. I REALLY WANT TO BECOME A CHASHIER THE REASON I WANT TO BE A CHASHIER IS BECAUSE IM GOOD AT WORKING WITH MONEY. I HAVE GOOD SKILLS I GET ALONE WITH OTHERS AND I RESPECT OTHERS TOO. I FILLED OUT AN APPLICATIONS FOR YOU GUYS AND TURNED IT IN AND IM WAITING TO HEAR FROM YOU I HOPE TO HEAR FROM YOU SOON ON SOME GOOD NEWS LATIA FLOWERS

Comments by LATIA FLOWERS : Friday, December 14, 2007 at 01:19 PM

Ok, I am an Arby's veteran of about 6 years now. I was also an employee about 9 years ago when my store was owned by a franchisee. I'll post two environments, and which one do you think is better? I work at unit 1119 in Warren, Ohio.

As I stated before, 2004 we were a francised unit. Our core values were solely aimed at customer satisfaction. We replaced orders without a reciept!!!! So you can knock all franchised Arby's. They are actually privately owned and operated by contract through ARG.(Arby's Restruant Group). Our employees even got cash bonuses for good service report from "secret shoppers." Our family members were allowed to come in and get our 50% employee discount, if they came in while we were on shift.

ARG bought our franchise out in 2004, formerly the Arby's name was owned by a company called Tri-Arc. Since the hostile takeover, all of RTM's upper management have been phased out. We have lost our discount privileges to once a day, and we can only order one sandwich, a curly fry or potatoe cake, and a soft drink. We can't even order Large size items on that. Our prices go up by $.10-.20 cents an item EVERY 3 months. My district manager told me not to discount a customers order one day, because it took extra time in the drive-thru to re-ring the order to save him some money. Our prices are RIDICULOUS. People only bring coupons in because they CAN'T afford our normal prices. Come on it cost 2 bucks at my location for a Junior. It is 1.5 oz. That is like saying you paid $10.67 for a lb of roast beef!!!!!! I'd rather drive my 1980 Chevy Malibu with it's Carbuerated V-8 and a 23 gallon gas tank to Speedway and fill up with PREMIUM 92 octane, cuz it is cheaper than a family meal at Arby's. For Crist's sake ARG only cares about their bottom-line. When Ohio's minimum wage went to 6.85 and hour, a state law, I was at 5.90 from my performance revies over the years and pay increases. Those cheap &^%$&*'s couldn.t even honor my pay increases. I went to the same 6.85 that eery other part-time employee was at, and I had 4 years in. ARG only cares about money. If any Arby's employee wants to post on here about how "PERFECT" their restraunt is, they ARE FULL OF FECAL EXCREMENT. I'll shoot down any Arby's employee who think ARG is a good company to work for. ARG suck, like every other publicly traded corporation in the stock exchange, they are nothing but a bunch of greedy rich people who will do anything and sacrifice anyone for their precious profit margin. I hope some of those greedy shreholder's see this blog as well....oh maybe I'll e-mail to my area supervisor.......she'd really like that.(sarcasm)

Comments by Joshua Howard : Friday, April 25, 2008 at 12:49 AM

HEY,

I came across your page and thought that you might be interested in Arby's Rescue Brigade Video Contest. Not only does the winner recieve a $1500 gift card to Arby's, but they also get to star in an upcomming Arby's commercial!!!
Check out the official website www.rescuebrigadeaudition.com,

Just as a heads up, the deadline is June 30th!

Good Luck!!!

Brian-

Comments by Brian : Monday, June 09, 2008 at 02:47 PM

I went thur Arbys drive-thru in Powedersville SC a couple of weeks ago. After I ordered my food and pulled to the window to pay, they took my money and asked me to drive around the building and get back in line and by the time I reached the window AGAIN my food would be ready. Well like a fool I did and buy the time everyone was served in front of me, I FINALLY receive my food but it was COLD. I went back to the same Arbys drive-thru today and ordered a Chicken Salad Wrap. There was nobody in front or behind me at this time. I pulled to the window and paid the lady and she said "Please back up just 3 feet past the trash can and pull back up to this window so our timer will shut off" Can you believe this...I thought I was the customer but I guess customers only help some lame employees that cannot do their job in a timely manner!!! Maybe Arbys should put cameras in their drive-thrus and watch their employees buck their system!!!

Comments by Angie Bailey : Wednesday, August 13, 2008 at 03:19 PM

I found this website through a Google search because I am yet another dissatisfied Arby's customer. I sent a complaint on 8/25/08 via the web for the following store:

Unit #05423
1305 TUSKAWILLA RD
WINTER SPRINGS,FL 32708 US

Here’s the story: I placed a drive-through order and drove up to the window. The manager, who has been affiliated with this unit for a long time, held her hand out of the window without saying a word. I placed the money in her hand and she slammed the window shut, opening it again briefly to give me change. She then directed another employee to give me the order. He handed it through the window and again the window was slammed shut. Not a single word was exchanged. Not a “thank you,” or “would you like any sauce,” or “kiss my ass and never come back.” Nada.

It was unspeakably rude and I don’t even know why. Besides giving my order, which was uneventful, I never had a chance to say anything so I couldn’t have done anything to piss anyone off.

This is the worthless, canned response I received from Arby’s:
Dear CJ,
Thank you for taking the time to contact us regarding the problem you encountered with your recent visit to one of our restaurants. We share your concern and frustration with the incident you encountered, and sincerely regret any inconvenience this may have caused you.
Please be assured that, at Arby's, quality and consumer satisfaction are our highest priorities. Thanks to consumers like you and the information you provide, we are better able to trace the source of a problem and take any actions that may be necessary to resolve it. We have notified the Area Supervisor for this location of this incident and requested they address the issue with the restaurant's management and staff.
Once again, our apologies for your inconvenience and I hope we can continue to consider you a valued customer.
Sincerely,
Arby's Customer Relations

Wasn’t that special?

I’m done. We have too many other fast food choices to select from that negate having to deal with this type of service.

Comments by CJ : Sunday, September 07, 2008 at 08:56 PM

i cannot stand arbys their are a bunch of gross liars,, the fry beef when they run out, they slice raw beed and put it in the mic,and they steam it till it turns colors they are one of the nasty places to eat

Comments by 1skylight : Tuesday, December 30, 2008 at 08:54 PM

they also have been shut down by alot of heLTH DEPTS AND THEY PAY TO HAVE REINSPECT SO THEY GET A GREAT SCORE AND EVERYTHING LOOKS GOOD UNTIL YOU BITE INTO A ROACH THIS IS SICK!!!!!HOW DO THEY STAY IN BUSINESS,,,,, I GUESS THATS EXTRA BEEF WITHOUT THE BUCKS!!! aLL THE ILLIAGEL PEOPLE THEY HAVE AND CANTMAKE A DECENT BUG FREE SAND,PLEASE WE DONT EAT ROACHES HERE THE USA MAYBEE IN MEXICO!!!!!HOW IS ALLOWED THAT YOU CANT PLACE AN ORDER NO ONE UNDERSTANDS ENGLISH,,,, YOU ASK FOR NO SAUCE THEY GIVE YOU ALOT,, THEY CANT READ ENGLISH I AM SO DONE THE MANAGERS PICK THEIR NOSE AND FIX FOOD WITH NO GLOVES HOW ARE THEY ALLOWED TO REMAIN OPEN????????????????

Comments by 1skylight : Tuesday, December 30, 2008 at 09:01 PM

ok so I just came across this and who knows if anyone reads this but here it goes.

I work at Arby';s. We have TONS of coupons out...most of them for a full meal. And normally our specials are for a meal. You're seriously going to bitch because you're paying $5 for a good sandwich? I don't think you people understand how much money we actually put out for food. And our restaurant is spotless. I don't know what store you're goin in but I've worked in 2 of them and both are very well takin care of. I bust my ass at that store everyday and I love it. We don't need you guys to come anyways because obviousy we get business and don't need you to stay open. At least we have options. You don't just have to get fries. You can get pretty much whatever you want to eat there. Oh and another thing. We have surveys on the bottom of our reciepts. I couldmt tell you how many people call in and deal with the survey for a free sandwich. And they say good things about us because we always get a report of what's been said. So all of you need to stop being so damn cheap and get over yourselves. I've worked there for over a year now and I love it. I go to college full time and they always work with me. I&'m a manager and get all my hours. and I do work for arg. I really don't know much about the company but I can say that the people make the job. and our crew is amazing. we have fun, our customers love us. no, we cant make EVERYONE happy because some people are just natural assholes, but they get over it. we always make it right. and our beef is not molded ever. it never sits long enough to mold. obviously no one here has been to our store. and the whole waiting thing, we do make everything fresh as someone else stated. i cant count the times i've gone to mcdonalds or wendys and my fries have been totally disgusting and old. we time everything and pitch it when the timer goes off. would you rather have that or wait the 2 minutes it takes for fresh stuff? our food is quality. like i said we cant please everybody but i honestly cant remember the last time i had a complaint. visit store 7487 and you'll see

Comments by who cares? : Thursday, February 05, 2009 at 02:44 AM

You can not get the sebsite that allows you to redeem your last visit for a redemption number, It aint there Another ploy by a company tdhat is third rate at bvest. Now you will probvably want to get a Gov, Stimulus package, You need something

Comments by lee gray : Sunday, March 08, 2009 at 01:08 PM

i just love that texas toast,
and hot ham and cheese.
just love to eat at ARBY's.

Comments by nathaniel Smalls : Wednesday, March 11, 2009 at 07:24 AM

ur a fag u need help get with the times everythings online.

Comments by faggot : Wednesday, March 11, 2009 at 10:29 PM

What an imbecile. How about looking at the coupons **BEFORE** actually heading to the restaurant? Imagine that!

To go off on Arby's because their coupons didn't meet your specific needs is ludicrous. I've found their coupons to be occasionally useful. When I haven't, I make note of it and then I DON'T DRIVE TO ARBY'S.

Real simple. Put your effort and time into a cause that's worth a damn.

Oh, and stop feeding your kids garbage. We should boycott *you* for all the health problems your brats are going to have down the line, which all taxpayers will likely wind up paying for one way or another.

Comments by JD : Sunday, March 15, 2009 at 08:54 PM

My favorite experience at Arby's occurred today. I ordered a bacon/swiss chicken sandwich. Got sandwich. No bacon or swiss on it. Manager said it didn't come with it. Laughed at manager. Got money back. And to other idiotic manager above, telling your customers you don't need them is about as intellectually profound as the statement the manager made at the restaurant I visited today. You are not in college. Third lie of the day from Arby.s What a joke.

Comments by Sabrina : Sunday, August 23, 2009 at 04:02 PM

To Whom it may concern on 08-23-09 I was some of my buddies on motor cycle run in Gallup new mexico we stop eat @arbys on the north side of town and it was bad the meat was cold the bread was old the dining room was hot the music was rap crap it was so bad I was so sick it wasnt funny my ticket #was 277 and buddies was@276 i dont know if doesany good or not to complain i think the store is 01462 very sad meal wont go back for a long a very bad time us bikers we like a good meal time dont mind paying if it is good we are on road every weekend thur out state of new mexico we stop @lots of places thank you for time upset harley bikers 08-23 09

Comments by Ross Marquez : Sunday, August 23, 2009 at 09:53 PM

I got on line to fill out a survey today and found this website. NOT all Arby's suck. The ones that I go to are well maintained, and have happy, helpful people. The one on Hwy 7 in Blue Springs, Mo in an example. When I walk in, they recognize me,the young man in the back at the meat slicer,I'm sorry I don't know his name,but he is about 5'6" light hair,with glasses and a great smile,calls out my order,(I get the same thing every time,roast beef and cheddar with the cheddar on the side)and my order is ready in less then one minute, sometimes even before I get my receipt. Sue is always friendly and helpful.
I also go to the Arby's on Valley View Parkway in Independence, Mo.
Gary the manager there is always smiling and friendly. The last time I was there, I mentioned that the dill pickles and onions were running low and he filled them up right away and even brought some to my table to make sure that I had everything I needed to make my sandwich was just the way I liked it. I'm sure there are some Arby's that are not the best, as there are with others. I have been in some McDonalds that I will never visit again, as well as Wendy's or Hardy's. You can't judge all locations by one bad experience, but I agree, that the head office should ALWAYS follow up, and correct a problem that is brought to their attention, about ANY company or location.
I went to Arby's the first time just to get a small soda, but on the back of the receipt, I noticed a survey that would get me a FREE sandwich, so I called, and now I have been eating at Arby's for FREE for MONTHS. I don't get anything else, I just bring my big blue water mug, and fill up with ice and eat my sandwich. I also, tell everyone I see in Arby's to check the back of the receipt, and call, to get a free sandwich.

Comments by Mary K. : Wednesday, October 07, 2009 at 12:25 PM

Arby's has gone downhill just like many other once "premium fast food" chains. Even a decade ago there was a distinct difference between going to McD's and a place like Arby's. Arby's is more expensive and as a result you expect more in the way of quality and taste.

I do not eat fast food much. You won't find me ordering 10.00 worth of fat food a day like some junkies. However, I do enjoy an occasional snack. When I do treat myself I am very aware of what I put in my body.

I am willing to pay more cash for something with superior ingredients and prep methods. Unfortunately Arby's has fallen into the same routine as all other fast food, and now sit-down resturants like TGIF and Applebee's. They are feeling the pinch of the economy and are pressured to keep the same profits. They charge equal or more than before and use less and less quality ingredients.

I paid 4.50 ish for an order of Jalapeno poppers at a local Arby's. I know the quality of this item since I used to order it frequently. They now taste like cheap garbage. What makes matters worse it was not a prep issue, it was a food quality issue.

America's corporations are going for cheap while asking you to feed their profit margins. Sick and sad.

Next time, I'll go to the grocery store and save my sore stomach the trouble.

Comments by Adam L : Tuesday, November 03, 2009 at 10:41 PM

ARBY'S NEW 1 CENT COUPON DEAL. Can they get any lamer?? Yes, you may have heard of their new $5.01 meals that are "worth every penny". Well, on the paper placemat that goes on every tray is a set of coupons for $.01 off select meals. THAT RIGHT--A WHOLE WHOPPING PENNY OFF. No this is not 1950. Most people wouldn't even pick a penny off the floor, much less bother to bring in a coupon!! If you're that much of a penny pincher, you wouldn't be eating out anyways. Arby's continues to be soooooo lame!!!

Comments by Nick J : Saturday, November 28, 2009 at 07:59 PM

First off, I have worked in the food business for almost four years, most of them at a canning factory, the rest at an Arby's. First off, I will state the obvious: No matter what business you work for or at, there are always going to be co-workers who don't do a good job working, and do not care about the consumers or co-workers, they go to work and do only enough work to get paid. This being said, you cannot generalize a corporation based on a couple bad workers out of the thousands that work hard for them. Real Life Example: My dad once found a used band aid in his taco from Taco Bell. He did not quit eating Taco Bell, but took note to not go back to that specific restaurant.

Secondly, most businesses have discarded the "Win Instantly" for the "Enter online to win". It is a good way for a company to make money for online advertising this way, while saving money when things could be obtained for free in the store. You shouldn't whine about this seeing as it is good for their business in a recession, which are very tough times for everyone. Why be upset about it when it is a common thing in so many businesses?

Thirdly: Why be upset at Arby's coupons? Anyone with a brain knows that coupons are made for the sole purpose of companies trying to get you there to gain business when people buy more then just the coupon. This is good marketing, and smart companies do it.

Fourthly: To the people who say the food they received sucked and took too long: mistakes are made every now and then at all restaurants in the world, the way it is cooked, made, how long it takes. That is a risk a person always takes when they go out to a restaurant and order food, instead of making it themselves.

Fifthly: I do not believe someone could be served moldy beef at an Arby's. Of course I do not know for sure, all places are different, but the beef there is not only fresh, but it is closely followed by temperatures to ensure safety, cleanliness, and a usual beef package is used up within an hour or two. The whole restaurant of the Arby's I work at is cleaned many times a day, and we take pride in our cleanliness and quality food. Would you rather go to a Mcdonald's where the food is twice as fattening with much poorer/cheaper ingredients, and rarely cleaned disgusting bathrooms? But wait, they do have low costing food and the monopoly game two weeks a year, which to some is worth it.

I was about to clock in at Arby's and a man came back up to the front counter (six separate times in one meal) to ask for different food items such as mustard packets, different sauce on two sandwiches, different cheese, warmer fries, a carryout bag. He still rang the good service bell on the way out, because we not only fixed his meal, we were not hostile about it, and even gave him a medium fry instead of a value when he asked for warmer fries.

So, instead of whining or "boycotting" Arby's, try to look at the big picture, understand why things are done, and that all people make mistakes.

Wow, I made that really long.

Comments by Nick Hull : Saturday, December 12, 2009 at 06:50 PM

I just had to say; we have had more than one customer redeem a 1 cent coupon.

0.0

This is something I have never understood.

Comments by Akira Yamaoka : Thursday, January 28, 2010 at 12:26 AM

You are sooooooo right!!!!
Boycott Arby's now and forever!!!!
They are Ruthless and more!!!

Comments by Martin Polanco : Tuesday, February 02, 2010 at 09:58 AM

i like food

Comments by chris oles : Monday, March 08, 2010 at 01:26 AM

Okay, I got hired at arbys. First off they never gave me an employee number so I can't even use my employee discount. Second when I was being trained in they diudn't even show me what to do, they told me to stand there and toast the buns and wash the trays. When I whent in to tell them my new phone number so I could pick up some hours they ignored me, then told me to come back tomorow because they lost my folder. I quit, and I'm glad I did.

Comments by Noham : Tuesday, April 06, 2010 at 10:14 PM

arbys are great

Comments by Thomas Shaffer : Thursday, April 08, 2010 at 05:20 PM

So wait your mad because you're too stupid to read the coupons before you go to order the food? Why get mad at Arby's? They didn't make you take the coupons to them and then not read them before going there to order. And your mad because they require you to register to enter the codes, so you did it anyway, and now you're complaining that nobody is actually going to do that, yet you did it?

My advice? If you don't like Arby's? Don't eat there.

Comments by CJ : Friday, May 21, 2010 at 05:58 PM

this is ridiculous, to read these comments are ridiculuos. are you really complaining and writing a whole page about bull over a restaurant??
i agree with alot of these comments. some people are disrespectful and inconsiderate of customers (which is not how you are supposed to act while working)
but i agree, arby's is not aloud,and probably would notice "moldy" beef and throw it away before they served it to a customer. get real people.
"you don't like it, go elsewhere"
stop complaing, im sure you've messed up in your lifetime: and btw, patience is a vertue.
thanks :)

Comments by Lauryn : Tuesday, November 09, 2010 at 10:00 AM

I was laughing reading you article. I'd agree that Arby's sucks. I didn't laugh because I made fun out of you, I laughed because Arby's are that desperate to gather in customer. Could have been better if they just give out what's in the coupon.

Comments by Christian Rathbone : Tuesday, March 22, 2011 at 06:54 AM

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