Friday, February 03, 2006
Calling All Clicks
This week Voxeo released a platform that marries VOIP, interactive voice response (IVR) and click-to-call. The Prophecy application automatically initiates a phone call from the merchant when customers click on a "talk live" button.
Voxeo includes both speech recognition and speech synthesis software, and is based on XML standards, including Voice XML and Call Control Extensible Markup Language (CCXML).
Click-to-call enables customers who want or need to talk to someone to complete a transaction to receive an instantaneous call, which greatly increases conversion rates.
Resident rumor-meister Jason tells me he's heard rumblings that one of the big three search engines is using Voxeo's technology for click to call.
By John Gartner at 02:23 PM | Comments (0)