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Friday, July 22, 2005

VOIP Emergency 911 Messages From Vonage

Here's the 5th email I've received from Vonage about not configuring my emergency 911 local area. While I appreciate them following up with me, I don't appreciate the fact that I've already set up my 911 calling area 3 times previously. You'd think their web based telephony application could actually save my information but I guess that's a bit too much to ask.

Vonage VOIP 911 Mumbo Jumbo
Dear Valued Vonage Customer,

We have sent numerous notifications requiring that you view a notice on our 911 Dialing. Click Here now to view the important differences between our 911 Dialing feature and traditional 911 and acknowledge that you have read and understand the information. Failure to do so may require us to restrict your Vonage service, as per the FCC.

Even if you have already activated 911, due to a recently announced FCC 911 ruling we are required to ensure that you acknowledge your understanding of these differences. It is mandatory that you act now so that we may continue to provide you with Vonage service.

Please note, if you have multiple Vonage accounts you must acknowledge that you have read and understand the 911 Dialing notice for each account separately.

To determine which account this is in reference to we have included your account information below:
Account Number: xxxxxxxxxxx
Username: dajdlfjadfjd

Sincerely,
Vonage Customer Care

Posted By Jason Dowdell at 07:23 AM
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